Role: IT Desktop & Network Operations Engineer
Location: Wrexham -
5 days onsite (non-negotiable)
Start: ASAP
The Opportunity
We're supporting a global organisation with a requirement for a hands-on IT Desktop & Network Operations Engineer to join an established onsite support team.
This role sits within a highly regulated environment (manufacturing/laboratory setting) and requires someone comfortable working face-to-face with users, supporting business-critical systems and infrastructure.
This is a practical, on-the-tools role - ideal for someone who enjoys being onsite, solving issues directly, and supporting a live operational environment.
Key Responsibilities
* Provide 2nd line desktop and infrastructure support
* Deliver face-to-face support to end users (including operational staff)
* Windows OS installation & troubleshooting
* Windows Server environments (2008-2016)
* Active Directory & user admin
* WSUS & patch management
* Assist with network troubleshooting (TCP/IP, DHCP, DNS, VLANs)
* Support VMware, RDP, Citrix environments
* Deliver device rollouts, upgrades, and enterprise-wide deployments
* Work within a process-driven, regulated environment
Required Skills
* 2-5+ years in IT Support / Desktop / Infrastructure roles
* Strong 2nd line support capability
* Windows OS & Server
* Active Directory
* Patch management (WSUS)
* TCP/IP, DHCP, DNS
* VMware / Citrix / RDP
* Strong customer-facing skills
* Comfortable working fully onsite
Nice to Have
* Manufacturing environments
* Pharmaceutical / life sciences
* Laboratory or regulated environments