Job Description Service Desk Analyst - FTC for 6 months - Milton KeynesVacancy Name Service Desk Analyst - FTC for 6 months Employment Type Full-Time Location Milton Keynes Job RoleAt MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Every twenty minutes, someone in the UK is the victim of an uninsured or hit-and-run driver. In partnership with the police, insurers and the government, we work tirelessly to make it a thing of the past.
And until that\\\'s accomplished, we\\\'re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 42,000 victims of uninsured and hit-and-run drivers and paid over £400 million in compensation to help people rebuild their lives. As a Service Desk Analyst, you will provide customers with first and second-line technical support via ServiceNow incidents and service requests, using the incident management and request fulfilment processes, in line with Service Desk objectives and ITIL process.
In addition, you\\\'ll enhance the service desks capabilities using previous support experience to provide technical guidance to the existing analysts and engaging with the wider internal and external support functions.Key OutputsReceive, prioritise and triage tickets 1st line via Service Now ITSM Tool, manage email queries and walk ups.To ensure tickets are prioritised, managed and monitored within the...