Be among the first 25 applicants to join our team at M&S as a Customer Assistant in our café, where you will become a champion of our delightful food and drink offerings, promoting excellent service and a welcoming environment.
Work Pattern
* Monday 15:00-19:00
* Thursday 15:00-19:00
* Friday 15:00-19:00
* Saturday 15:00-19:00
Summary
Join our team at M&S as a Customer Assistant in our café. We’re seeking passionate individuals proud of the latest food and drink trends and eager to share that knowledge with our customers. As a brand ambassador, you’ll recommend and promote our delicious café menu, ensuring every customer feels truly valued.
Key Responsibilities
* Utilise digital tools such as digital menus and in‑store devices to enhance the customer experience and ensure product availability.
* Maintain high standards of food safety, hygiene, and store presentation while ensuring customers do not wait.
* Support a positive, inclusive café environment by working closely with colleagues and respecting customers daily.
* Remain flexible and adapt to changing demands across various store areas.
Key Capabilities
* Understand the M&S strategy and future direction, and how your role contributes.
* Commit to fast, detailed, and high‑quality work.
* Act on feedback and challenge the status quo to improve processes.
* Communicate clearly, remain in control of your reactions, and build positive relationships.
* Adapt quickly to change and recover efficiently from challenges.
Technical Skills & Experience
* Contributions to store sales and cost control.
* Strong product knowledge across the store and online channels.
* Proficiency with digital tools and applications.
* Ability to spot customer needs and identify selling opportunities.
Key Relationships
* Customers
* Colleagues
* Store Leadership
Seniority Level
* Entry level
Employment Type
* Full‑time
Job Function
* Other (Retail)
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