Appeals Quality & Technical Officer
Income and Awards
37.0 Hours per Week
Band D - £32,597 to £37,280 per annum.
Our Benefits Team has an exciting opportunity for an experienced Benefits professional with strong technical skills, particularly in appeals, quality checking, supported exempt accommodation assessment, and subsidy work.
As our Appeals, Quality & Technical Officer, you will play a critical role in ensuring high‑quality, accurate and compliant administration of Housing Benefit and Local Council Tax Reduction. You will also support the wider team in improving processes, developing knowledge and delivering excellent customer service.
We’re looking for someone with:
* Recent experience working in a Benefits environment and managing complex cases.
* Detailed knowledge of Housing Benefit legislation (including Supported Exempt Accommodation) and Local Council Tax Reduction.
* Experience in accuracy checking, performance monitoring and working to targets.
* Excellent analytical skills, accuracy and attention to detail.
* The ability to work in a high‑pressure environment, manage priorities and make sound independent decisions.
* GCSE Maths and English A*‑C / 4–9 (or equivalent) or will be able to demonstrate an equivalent level of numeracy and literacy skills.
* This is an essential car user post. Reasonable adjustments will be considered for disabled applicants.
As an employee Solihull Council offers you:
* A friendly working environment with a range of flexible and agile working options including flexi leave. The role will be on a hybrid basis and include a combination of office and home‑based working.
* Generous annual leave entitlements
* Family and carer friendly policies
* Opportunities for training and development
* Access to our Employee Assistance Programme – a 24 hour independent, free and confidential advice and support service
* Access to the Local Government Pension Scheme
* Employee benefits including a staff discount card
Whilst your geographical location isn’t important, you will need to be able to commute to our offices in Solihull as required in order to fulfil the needs of the service. If you have any specific queries regarding our hybrid working, please get in touch.
If you enjoy a high paced working environment, have a passion for delivering high quality customer service and have expertise and skills within a Benefits environment, we would love to hear from you.
For more information please contact:
Debbie Oakes, Benefits Manager – doakes@solihull.gov.uk.
Closing date – 08 March 2026
Interviews will be held week commencing 16 March 2026
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.
This post requires the following Disclosure and Barring check: DBS basic check.
Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.
Attached documents
Appeals Quality Technical Officer.docx
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