Primary Care Network Pharmacy Technician
Post holder will be employed by Greenwich Health, the GP Federation in Greenwich. Greenwich has six primary‑care networks (PCNs) with list sizes of between 30,000 and 80,000 patients. This post works for Riverview PCN, a grouping of five practices, and the holder will work across the practices within this PCN.
About Us
Greenwich Health is the GP Federation for the Greenwich Borough and has a not‑for‑profit ethos. We reinvest all surplus into developing our staff and organisation and into supporting the GP practices to be sustainable for the future. We are committed to providing quality care to our patients whilst building resilience for general practice and delivering services and programmes of work at scale to the Greenwich population.
Key Responsibilities
* Provide technical and administrative support to Clinical Pharmacists and Clinicians.
* Support primary care teams with medication queries from patients; including face‑to‑face and telephone support to patients, primary and community staff.
* Demonstrate drive, enthusiasm and flexibility to respond to the developing needs of the role and the priorities of individuals requiring support.
* Under the direction of the Clinical Pharmacist, work independently and manage own workload.
* Use excellent communication skills to liaise with patients, primary care staff, community pharmacists and other partners.
Direct Patient Services
* Process repeat medication requests, including conversion of acute requests to repeat medicines, changing quantities, syncing patient medications, e‑RD, arranging compliance aids, etc.
* Issue prescriptions in line with agreed clinical protocols and within competency, directing queries to appropriate clinicians.
* Deal with medication queries from patients as well as clinicians in line with agreed protocols.
* Provide medication review services to patients via clinics, domiciliary visits and in residential and nursing homes, and deliver pharmaceutical care plans that maximise cost‑effective prescribing and improve quality of patient care.
* Update and maintain accurate patient medication records on the practice clinical computer system, including patient contact, advice given and action taken.
* Provide advice and guidance to patients regarding medication optimisation and lifestyle, e.g., inhaler techniques.
* Support the safe and effective repeat prescribing of high‑risk medicines ensuring regular monitoring as per local/shared care guidance.
* Conduct medication reconciliation following discharge from hospital, clinic visits and other transfers of care to ensure medication changes are safely implemented in a timely fashion with the support of the pharmacist.
* Utilise and demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment.
* Use highly developed knowledge and skills to provide high standards of patient‑centred care.
Improving Outcomes
* Assist the Clinical Pharmacist with data analysis of prescribing behaviour in line with NICE guidance and local clinical commissioning directives.
* Support the development and review of medicines audits.
* Support the achievement of the practices prescribing targets, e.g., QOF, IIF.
Engagement With Partner Organisations
* Liaise with secondary, community and primary care colleagues to ensure correct medicines are continued following the transfer of care.
* Liaise with the wider health‑care team including primary care staff, community nurses and care home staff with medication queries.
* Link with hospital and community pharmacy colleagues to address discrepancies, supply issues and queries within competency.
* Attend relevant meetings in relation to prescribing or medicines‑related initiatives.
Qualifications
Essential
* Registered with GPhC
* BTEC/NVQ level 3 or equivalent in pharmacy services
* Alternative approved training pathway, e.g. Primary‑Care Pharmacy Educational Pathway (PCPEP) or Medicines Optimisation in Care Homes (MOCH)
Experience
Essential
* Evidence of Continuing Professional Development and ongoing commitment.
* Demonstrable and significant post‑qualification experience as a technician in primary care, hospital or community pharmacy.
* Ability to dispense prescriptions to the highest standard in a pharmacy dispensary situation, including preparation of extemporaneous pharmaceutical preparations.
* Excellent communication skills, both verbal and written.
* Negotiating skills.
* Excellent interpersonal skills.
* Competency in the use of IT and commonly used software packages (e.g., MS Office).
* Ability to work independently and plan and organise own workload to meet agreed deadlines.
* Ability to prioritise work and work to deadlines.
* Able to cope and function effectively in a pressurised environment.
* Ability to travel to locations across the PCN.
Desirable
* Experience of working within primary care.
* Experience of project management.
* Working knowledge of prescribing data and general GP practice computer systems.
Knowledge and Skills
Essential
* Appreciation of the nature of GPs and general practices.
* Broad knowledge of clinical governance.
* Ability to record accurate clinical notes.
* Excellent communication skills (written and oral).
* Strong IT skills.
* Clear, polite telephone manner.
* Ability to obtain and analyse complex technical information.
* Competent in the use of Office and Outlook.
* Effective time‑management (planning and organising).
* Ability to work as a team member and autonomously.
* Good interpersonal skills.
* Problem‑solving and analytical skills.
* Ability to follow clinical policy and procedure.
* Ability to communicate complex and sensitive information in an understandable form to a variety of audiences.
* Knowledge of the principles of medicines optimisation.
* Good pharmacy knowledge including terminology.
* Appreciation of the nature of primary‑care prescribing, concepts of rational prescribing and strategies for improvement of prescribing.
* Knowledge and understanding of pharmacy law, ethics and current legislation.
* Understanding of current national policies, in particular those that impact on medicines management services.
Desirable
* Experience with audits and audit programmes.
* Experience with clinical risk management.
* EMIS and/or VISION user skills.
Person Specification
Essential
* Appreciation of the nature of GPs and general practices.
* Broad knowledge of clinical governance.
* Ability to record accurate clinical notes.
* Excellent communication skills (written and oral).
* Strong IT skills.
* Clear, polite telephone manner.
* Ability to obtain and analyse complex technical information.
* Competent in the use of Office and Outlook.
* Effective time‑management (planning and organising).
* Ability to work as a team member and autonomously.
* Good interpersonal skills.
* Problem‑solving and analytical skills.
* Ability to follow clinical policy and procedure.
* Ability to communicate complex and sensitive information in an understandable form to a variety of audiences.
* Knowledge of the principles of medicines optimisation.
* Good pharmacy knowledge including terminology.
* Appreciation of the nature of primary‑care prescribing, concepts of rational prescribing and strategies for improvement of prescribing.
* Knowledge and understanding of pharmacy law, ethics and current legislation.
* Understanding of current national policies, in particular those that impact on medicines management services.
Desirable
* Experience with audits and audit programmes.
* Experience with clinical risk management.
* EMIS and/or VISION user skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure to the Disclosure and Barring Service (formerly CRB) will be required to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see the NHS Careers website.
Employer Details
* Employer name: Greenwich Health Ltd
* Address: 25 John Wilson Street, London, SE18 6PZ
* Website: https://www.greenwich-health.com/
Details
* Date posted: 11 November 2025
* Pay scheme: Agenda for change
* Band: Band 5
* Salary: £27,646 to £33,982 per year
* Contract: Permanent
* Working pattern: Full‑time
* Reference number: U0055-25-0069
* Job locations: 25 John Wilson Street, London, SE18 6PZ
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Health Care Provider
Industries
Pharmaceutical Manufacturing
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