About the Role
We’re recruiting a Transport & Freight Forwarding Coordinator to join a fast-paced, customer-focused logistics team. This role offers variety, responsibility, and the opportunity to take ownership of end-to-end transport planning across the UK and Europe.
You’ll be trusted to manage shipments, liaise with customers and suppliers, and deliver cost-effective transport solutions — even in time-critical situations. If you enjoy problem-solving, working under pressure, and providing excellent service, this could be a great fit.
Key Responsibilities
* Manage customer enquiries and transport bookings via phone and email
* Enter, plan, and track shipments using the transport management system
* Provide quotations for UK, EU, and airfreight movements
* Offer alternative transport solutions to meet customer deadlines
* Book and manage suppliers to ensure reliable, cost-effective transport
* Handle urgent situations such as line stoppages and time-critical deliveries
* Communicate clearly with warehouse, operations, and accounts teams
* Keep customers updated on shipment progress and resolve issues proactively
* Close jobs accurately, ensuring PODs and documentation are uploaded
* Ensure jobs are completed correctly prior to invoicing
* Maintain accurate records, system data, and paperwork
* Monitor KPIs and support continuous improvement
What We’re Looking For
* Previous experience in transport, logistics, or freight forwarding
* Essential experience in European transport planning
* Strong communication and customer service skills
* Ability to prioritise, multitask, and remain calm under pressure
* High attention to detail and strong organisational skills
* Confident using IT systems, including MS Office
* A proactive, “can-do” approach and team-focused mindset
* Second language skills are an advantage
Qualifications
* 5 GCSEs (or equivalent), including English and Maths
* CPC qualification desirable but not essential
What’s on Offer
* A varied and responsible role within a growing logistics operation
* Opportunity to work with UK and European transport networks
* Supportive team environment with hands-on involvement
* Competitive salary and benefits package
* Opportunity to develop skills and progress within the business