Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: 37.5 hours per week, across a 7‑day rota (any 5 days out of 7)
Contract Type: Permanent, salaried (one fixed‑term contract is also available within the team)
We are recruiting for two Zonal Controllers – one permanent and one fixed‑term – to join our Zonal Control Team at LEGOLAND® Windsor Resort.
As a Zonal Operations Controller you will be at the heart of resort operations, acting as the central point of coordination that keeps everything running smoothly. You will monitor live performance data, respond to operational issues, triage incidents, prioritise actions, and deploy resources where they are needed most. Your calm, informed decision‑making will impact staffing, ride downtime, facilities, and IT situations, ensuring guests enjoy a seamless experience.
You will also play a key role in reporting and handovers, capturing accurate operational insights that support continuous improvement. All of this is carried out within a strong commitment to health, safety, and compliance, creating a safe, efficient, and enjoyable environment for guests and colleagues.
Qualifications & Experience
* Strong operational awareness with ability to interpret real‑time performance data
* Experience monitoring digital systems or dashboards in a fast‑paced operational environment
* Clear, confident communication skills across phone, radio, email, and digital platforms
* Proven ability to prioritise tasks, triage issues, and make sound decisions under pressure
* High attention to detail when logging actions, reporting, and tracking follow‑ups
* Flexible and adaptable, willing to work variable shifts, including early starts, evenings, and weekends
* Collaborative mindset, building effective working relationships across teams and departments
* Professional approach to handling confidential and sensitive information
* Understanding of or commitment to health and safety standards and incident reporting
Benefits
* 40% discount off LEGO® sets and products on the online LEGO Store
* Merlin Magic Pass: 20 free tickets for you, your family and friends to all Merlin attractions worldwide
* 25% discount at Merlin retail shops and restaurants
* Staff discount codes for Merlin Annual Passes
* Private pension scheme
* Life assurance scheme
* Employee assistance programme
* Access to Perks at Work with over 30,000 national & local employee discounts
* Free staff parking
* Ongoing training & development
Pay Range
GBP £27,000.00 per year
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