Job Title: Program Manager – Community Delivery Program
Location: London, UK
Job Type: Full-time contract, Until 04/10/2026
Work Model: Fully Onsite
Summary:
• Client's Community Delivery program empowers delivery partners to create meaningful impact in their community. Through this program, delivery partners deliver meals and supplies from food banks and other, local non-profit organisations to those in need. As we expand this program across the United Kingdom, we're seeking a Program Manager to drive the expansion and operational excellence of the programme. This fixed-term contract role will be instrumental in scaling our charitable partnerships and ensuring seamless delivery operations across community organizations.
Key Responsibilities Include:
Partnership Development & Scaling
• Source and identify new charity partners aligned with Community Delivery programme objectives
• Build and maintain a pipeline of potential charitable organisations, including proactive outreach
• Conduct partnership assessments to evaluate operational readiness and strategic fit
• Drive programme scale through partner acquisition
Onboarding
• Manage end-to-end onboarding process for new charity partners
• Develop and deliver training materials and operational guidance
• Coordinate cross-functional teams to ensure smooth onboarding and integration
Operational Excellence
• Partner with operations teams to provide on-the-ground support for charity partners
• Identify and resolve operational challenges impacting delivery performance
• Drive continuous improvement initiatives to enhance partner experience
Metrics & Reporting
• Define and track performance for Community Delivery programme, including preparing regular reports
• Analyse data to identify trends, opportunities, and areas for improvement
Additional:
This role will lead the successful execution of Community Delivery operations while maintaining high standards for safety, quality, cost and delivery partner experience. The successful candidate will manage relationships with charity partners and oversee all under-the-roof operations to ensure smooth program delivery. This role will provide updates with Senior Leadership on the status of the program.
The role combines data-driven decision making with strategic program management:
• Conduct partner evaluations for new launches
• Lead operational readiness reviews for new launches
• Collaborate with cross-functional teams to develop and implement process improvements based on metrics and insights
• Review and analyse operational metrics and DP feedback weekly
• Visit sites to monitor operations and gather feedback
• Support any urgent operational needs
Required:
• Strong in written and spoken communication
• Able to use excel for data analysis through functions, such as vlookup
• Able to gather and analyse data to figure out outliers and trends
• Experience defining program requirements and using data and metrics to determine improvements
• Experience implementing repeatable processes and driving automation or standardisation
• Experience in driving end to end delivery, and communicating results to senior leadership
• Experience using data and metrics to determine and drive improvements
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organisation
Must Have Skills:
• At least 2 years of experience in project, program management, working cross-functionally
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQ
• Experience in using data and metrics to determine improvements