Landlord Liaison Officer
Support the local authority in increasing access to housing, assisting landlords, and helping clients maintain tenancies. Manage tenancy deposit loans and bonds, provide resettlement support, and allocate properties in line with policies and legislation.
Key Responsibilities
* Administer tenancy deposit loans and bond schemes, including financial assessments and repayment monitoring
* Provide resettlement support during the first 3 months of private rented tenancies
* Maintain positive relationships with landlords and increase access to accommodation
* Allocate tenancies and nominations to housing associations according to legislation
* Advise landlords and clients, ensure compliance, and carry out verification checks
* Maintain accurate records, reports, and statistics
* Support clients with Discretionary Housing Payments
* Attend meetings, case conferences, and multi-agency initiatives
What We’re Looking For
* Full driving licence and access to your own vehicle (essential)
* Experience in customer service, working with vulnerable clients, or housing-related services
* Knowledge of tenancy, landlord, homelessness, and welfare benefits issues
* Strong communication, organisational, and problem-solving skills
* Competent with Microsoft Office and housing systems
* Calm, self-motivated, able to work independently
Qualifications
* Educated to A-level or equivalent experience
* Level 3 NVQ in Customer Service or equivalent
* Enhanced DBS check
Hybrid remote – required to be onsite 3 days a week