What is in it for you
Job Description
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and fully stocked store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
You will have a strong understanding of your store’s performance and be the specialist in implementing practical actions for its improvement through a hands-on approach.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Coordinating the team to deliver a seamless shopping experience for the community
* Opening/closing the store and completing duty cover, ensuring decisions are right for customers, colleagues, and safety
* Serving as the go-to person for colleagues in the absence of the Store Manager for daily operational queries
* Supporting the Store Manager in coordinating seasonal, community, and charity events to foster an inclusive atmosphere
* Maintaining a clean, tidy, and well-presented store environment
* Prioritising the replenishment of products important to customers
* Ensuring point of sale and shelf labels accurately reflect good standards
* Taking immediate action for overcharges and preventing reoccurrences
* Managing queues proactively to enhance the shopping experience
* Coordinating colleagues to meet daily priorities and managing breaks around trade patterns
* Being knowledgeable about store operations and leading practical improvements
* Following health and safety routines and ensuring colleagues do the same
* Delivering effective communication to the team
* Suggesting operational improvements to the Store Manager
* Always prioritising the customer and tailoring service to their needs
* Resolving customer queries promptly and effectively
* Recognising colleagues who deliver excellent service
* Identifying and removing obstacles to great service
* Handling colleague queries in the Store Manager’s absence or escalating appropriately
* Ensuring appropriate staffing levels, covering shifts as needed
* Being a Keyholder responsible for store safety and security, attending alarm call outs
* Monitoring and acting on internal communications promptly
* Balancing service and replenishment duties
* Supporting the Store Manager in managing colleague absence and conducting return-to-work interviews
* Building relationships with Area Managers and People Partners, escalating issues, seeking advice, and engaging in coaching
* If the store has a Post Office Local, your duties include managing daily operations and passing necessary background checks, failure of which will withdraw the job offer.
As a Shift Leader, you will champion One Stop’s Core Purpose and Values
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services including Post Office, cash machines, and more.
We are committed to inclusivity and accessibility, holding Level 3 Disability Leader accreditation. For support details, please click here.
Please Note
We only recruit individuals who have passed the school leaver’s age. For your country’s age, click here.
Benefits include
* 10% discount in One Stop
* 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
* 20% discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile, including Colleague Deals
* 20% off insurance at Tesco Bank
* Discounted eye care through Vision Express
* Other retail discounts and benefits
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