Head Of Operations - EICC - Nourish, Edinburgh | Full-Time / Permanent
£50,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
Overview
Levy is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. In the UK and Ireland, we are proud to have long‑standing partnerships with venues across sport, entertainment, and events, including Excel London, The O2, Wimbledon, Twickenham, Aviva Stadium, Tottenham Hotspur, Aston Villa and the Scottish Event Campus (SEC). We have expanded into Europe, operating multiple venues in the Netherlands and Germany, including the iconic Johan Cruyff Arena in Amsterdam and Uber Arena in Berlin, with a vision for continued growth across the UK and continental Europe.
Role Purpose
A high‑profile leadership role responsible for delivering exceptional food, beverage, and guest experiences that align with the client’s vision, brand, and standards. The Head of Operations will lead and develop high‑performing teams across the venue, driving service excellence, innovation, and operational consistency while continually evolving the guest experience. Working closely with the client, General Manager, and wider Levy teams, the role is accountable for operational performance, people development, commercial delivery, and maintaining Levy’s reputation for hospitality excellence.
Key Responsibilities
Strategic & Operational Leadership
* Lead the delivery of exceptional food, beverage, and hospitality operations across the venue.
* Work closely with clients and stakeholders to develop and deliver operational strategies and innovation projects.
* Maintain consistently high standards across service, product quality, brand presentation, and guest experience.
* Drive a strong guest‑focused and health & safety culture throughout the venue.
* Monitor industry trends and implement continuous improvement initiatives.
Client & Commercial Management
* Build strong client relationships and ensure successful delivery of events and functions.
* Take full financial accountability for budgets, forecasting, P&L performance, labour, and operating costs.
* Use performance data and analytics to identify growth opportunities and improve efficiencies.
* Support business growth through strong commercial awareness and collaboration with sales and marketing teams.
People Leadership
* Recruit, lead, develop, and retain high‑performing permanent and casual teams.
* Create a positive, inclusive, and engaged team culture focused on hospitality excellence.
* Oversee training, succession planning, communication, and performance management across departments.
* Work closely with HR to ensure compliance and best practice across all people processes.
Quality, Compliance & Innovation
* Ensure compliance with all Health & Safety, Food Safety, and company standards.
* Drive menu and product development alongside culinary and marketing teams.
* Implement quality assurance measures and continuously improve operational standards.
Person Specification
* Senior food & beverage leadership experience within large‑scale hospitality or event environments.
* Strong people leadership and team development skills.
* Commercially driven with experience managing budgets and P&L performance.
* Excellent stakeholder management and communication skills.
* Passionate about hospitality, food, and guest experience.
* Experience leading operational change and improvement projects.
* Resilient, adaptable, and comfortable working in a fast‑paced environment, including evenings and weekends.
What You'll Get in Return
* Competitive salary with bonus and full company benefits.
* 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
* Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
* Mental health support: 24/7 Employee Assistance Programme.
* Family benefits: Enhanced maternity, paternity, and adoption leave; additional days after maternity leave; a day off for your baby's first birthday; enhanced family leave.
* Perks & discounts: Shopping, entertainment, and travel discounts; 20% off Nuffield Health and 10% off PureGym memberships.
* Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products.
* Development opportunities: Professional subscriptions, ongoing training and structured career pathways.
* Meals on duty included.
Equal Opportunity Statement
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
#J-18808-Ljbffr