Mortgage Servicing Assistant Location: West Malling, Kent (Hybrid – 1 day WFH after probation) Salary: £26,200 per annum Hours: 40 hours per week, Monday–Friday (8:30am–5:30pm) Department: Servicing Experience Level: Entry-level (training provided) About Us Working for a Leading Buy-to-Let lender with over 25 years’ experience in the UK mortgage market. We pride ourselves on our strong brand identity, commitment to our customers, and our supportive, collaborative culture. We’re now looking for enthusiastic and motivated individuals to join our Servicing team and start a career in the mortgage industry. About the Role As a Mortgage Servicing Assistant, you’ll play a key role in supporting our customers post-completion. You’ll handle enquiries, process account updates, and ensure mortgage servicing runs smoothly and efficiently. Mortgage or servicing experience is desirable, but full training will be provided for the right candidate. Key Responsibilities * Answer inbound and make outbound calls to customers and borrowers * Respond to enquiries via email promptly and professionally * Issue redemption statements * Chase outstanding documents and post-completion conditions * Contact borrowers in arrears and arrange payment where necessary * Take payments for outstanding interest and fees over the phone * Maintain accurate and up-to-date notes on our CRM system * Liaise with internal teams to resolve issues and maintain strong working relationships * Escalate complex queries to your line manager as needed What We’re Looking For * Strong communication skills with a confident, professional phone manner * Good organisational skills and attention to detail * A team player who can also work independently * A customer-focused approach, ensuring timely and accurate responses * IT-literate, with the ability to learn internal systems quickly Our Values Our clients values define who we are and how we work: * Teamwork & Cooperation – working together to achieve more * Value Our People – supporting, developing, and recognising our team * Continuous Improvement – always looking for ways to do better * Positive Contribution – making a difference for customers and colleagues * Customer Focus – putting our customers at the heart of everything we do Why Join Us? * Comprehensive training provided * Supportive team environment * Opportunities to grow your skills and develop your career in financial services * Hybrid working after probation 1 day