Owners Lounge Manager - Devon Join our team at Devon Cliffs on the East coast of Devon just a short distance from Exmouth at Sandy Bay. Sandy Bay, Exmouth, Devon EX8 5BT GBR Job Details Position : Owners Lounge Manager Type : Full-Time / Permanent Bonus: Up to 10% Annual Bonus Step into a unique leadership role at within our exclusive Owners Lounge. This is a rare opportunity to oversee an established, welcoming space that offers excellent service to our valued holiday homeowners. If you're motivated by hospitality, leadership, and creating memorable experiences, we'd welcome your application. In this role, you'll lead the team to deliver a warm, welcoming, and premium experience for our Owners. You'll set the tone on service, support your team's development, and ensure day-to-day operations run smoothly. From managing team performance to solving issues with confidence, you'll help create a space where Owners are truly valued every time they visit. Key Accountabilities Team Leadership: Lead, motivate, and support the team to deliver excellent service and meet goals. Owner Experience: Ensure high-quality owner satisfaction by addressing concerns, improving service, and promoting a welcoming atmosphere Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews. Resource Management: Oversee staff scheduling, budgets, and resources to maximise efficiency and meet business needs. Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards. Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running. Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities. Requirements - Established experience in roles such as Restaurant Manager, Experience Manager, Front of House Manager, or a similar leadership position. - Effective leadership and communication skills. - Ability to work in a challenging environment while maintaining attention to detail. - Exceptional customer service and problem-solving abilities. - Knowledge of health and safety regulations. - Excellent organisational and ability to manage multiple tasks effectively. - Experience in budgeting and financial management. - Flexibility to work evenings, weekends, and bank holidays. What We Offer - Attractive salary plus annual bonus opportunity. - On-site accommodation, subject to availability and T&Cs. - An inclusive, supportive work environment. - Comprehensive training and ongoing support. - Career development opportunities, including fully funded qualifications. - Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more! How to Apply We're committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk