Job Description
Software Support Analyst
Milton Keynes
Up to £40,000 per annum plus bonus
VIQU are currently working with an established software organisation who are undergoing a significant amount of international growth, and so are looking to strengthen their software support teams.
Due to this, they are hiring a second line software support analyst to act as a technical escalation point, assisting customers with 2 line technical issues on their cloud SaaS platform.
Job duties of the Software Support Analyst
* Provide second line software support to key customers.
* Utilise SQL to support customers, rectify data issues and identify root causes.
* Help to support patching, testing, software updates and cloning.
* Troubleshoot issues with SQL Server and Azure.
* Communicate with key customers within a timely manner.
* Conduct root cause analysis, and document support investigations.
Experience required for the Software Support Analyst
* Previous experience within software or application support focused roles.
* Hands on experience with SQL, ability to write queries and ideally stored procedures (nice to have).
* The ability to communicate effectively to both technical and non-technical audiences.
* Continuous improvement mindset, with a focus on learning and development.
Software Support Analyst
Milton Keynes
Up to £40,000 per annum plus bonus
Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the
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