Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you will champion high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in knowledge of M&S Food products and are excited to share it with customers. You will be a brand ambassador who is ready to recommend our newest Food products and ensure customers feel valued every time they shop with us.
You’ll be a key part of delivering a great shopping experience by helping customers, maintaining store standards, and using digital tools to enhance service.
Responsibilities
* Serve customers efficiently on the shop floor and at service points.
* Keep the store clean and tidy, ensuring shelves are stocked.
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
* Proactively engage with customers to understand needs, make recommendations, and deliver remarkable service.
* Build expert product knowledge to sell and recommend products and services.
* Utilise digital tools and communication channels to deliver for the customer.
Key Capabilities
* High level of customer service
* Attention to detail and commitment to excellent work
* Open to feedback and able to implement it
* Ability to plan and manage own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Everyone’s Welcome
M&S is committed to inclusive recruitment and opportunities. We support flexible working and welcome reasonable adjustments to the recruitment process. If you require adjustments, please share your requirements with us during your application to ensure a fair process.
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Retail
Location: Dundee, Scotland, United Kingdom
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