About the Role and our Ideal Candidate
We have an exciting opportunity to join us as a Strategic Commissioning Manager in the Strategy and Transformation Team. Reporting to the Commissioning Lead, you will drive the review and development of the commissioning strategy for the council’s information, advice and guidance offered to Sutton residents.
Responsibilities
* Lead consultation and engagement with external voluntary, public sector partners, and community groups to understand how communities access the council’s statutory and non-statutory IAG offer (Together for Sutton contract and Sutton Information Hub).
* Lead the development of the council’s commissioning strategy for all statutory and non-statutory Information, Advice, and Guidance (IAG) services.
* Ensure commissioned services are needs‑led, evidence‑informed, cost‑effective, and shaped by the knowledge and experience of Sutton residents and partner organisations.
* Undertake consultation and engagement using a range of approaches, including where appropriate co‑production.
* Build and nurture constructive connections with residents, partners, community organisations, and stakeholders.
* Evaluate the effectiveness of engagement activities, collecting data, and reporting on social impact and outcomes.
* Engage the community and partner organisations including the voluntary sector in designing services that deliver the council’s statutory and non‑statutory obligations for information, advice and guidance.
* Identify, map, and cultivate strong relationships with diverse stakeholders, including residents, community groups, businesses, and elected officials, ensuring that there is a focus on cultural competency in recognition of the borough’s changing demographics.
* Foster collaborative working relationships with a wide range of voluntary and statutory sector organisations.
* Undertake face‑to‑face consultation to gather comprehensive feedback and insights from key stakeholders, community members, and service users.
* Analyse qualitative and quantitative consultation responses to generate insights, technical reports, and comprehensive recommendation documents.
* Ensure all feedback is meticulously captured, tracked, and documented.
* Draft clear, accessible, and accurate consultation materials (e.g., FAQs, newsletters, brochures) for public dissemination.
* Organise workshops and online surveys to effectively gather public and stakeholder feedback.
* Work within agreed timescales with clear outputs and deliverables.
Qualifications
* Proven ability to plan strategically and develop high‑quality services, with the capability to lead activity including high‑quality provider, stakeholder, and service user involvement.
* Experience in leading project teams (including joint working and partnerships) to successfully achieve strategic goals and deliver service improvements, with evidence of success in managing performance and achieving targets.
* Experience in working with the voluntary and community sector.
* Experience in developing and implementing strategies to achieve financial efficiencies or reduce expenditure.
* Excellent and proven project management skills, including the ability to successfully manage multiple priorities and tasks to a successful outcome within tight deadlines.
* Strong, proven ability to interpret data and utilise financial analysis skills to deliver efficiencies through procurement or contract management.
* Ability to analyse both qualitative and quantitative data effectively. This includes using data, information and effective communication to influence and inform decision making.
* A high level of IT literacy, particularly in spreadsheet development and data analysis.
* Proven experience in community engagement, stakeholder management, or project management.
* Excellent communication, negotiating, and influencing skills, including excellent presentation and report writing abilities.
* An understanding of the relevant policy and market landscapes is essential.
* Your expertise in strategic commissioning, market shaping, and management is essential. As the Strategic Commissioning Manager, you will be integral to the delivery of commissioning intentions aimed at enhancing the information, advice, and guidance available to residents and achieving desired community outcomes.
The team works closely with partners to develop joint commissioning priorities and strategies. This is a wonderful opportunity for you to make a real difference to the way we commission information, advice and guidance for residents in the borough.
This role is a great opportunity for an established Commissioning Manager that’s looking to gain experience within a different sector or service area.
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