Hire Desk Manager
Location: Haydock
Hours: MondayFriday, 07:3017:00
At Speedy, were more than the UKs leading hire provider were a team that prides itself on supporting each other, delivering brilliant service, and making every day a positive one. With the widest range of tools, specialist equipment, plant and support services, we help our customers get the job done and wed love you to be part of our journey.
Were now looking for a warm, motivated and people-focused Hire Desk Manager to lead our Hire Controllers in Haydock. If youre passionate about great customer service, developing a team, and creating a friendly, high-performing environment, this is a fantastic opportunity to shine.
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What Youll Be Doing
1. Leading, coaching and inspiring your team to deliver an exceptional customer experience every day.
2. Overseeing smooth daily operations of the hire desk, ensuring customers receive a fast, efficient and friendly service.
3. Providing clear reporting and insight to the General Manager within agreed timescales.
4. Reducing customer complaints and improving resolution times by embedding a culture of care and ownership.
5. Driving performance and supporting your team to meet KPIs and service standards.
6. Building strong relationships with both custome...