We have a fantastic opportunity to join our Retail team as a Senior Customer Service Assistant where every day brings new opportunities to make customers' visits memorable.What you'll be doingYou'll work alongside the Retail Manager to run successful gift shops that delight customers every day.Assist with front-of-house operations and ensure shops open on time with perfect presentation standardsCover for managers/supervisors during holidays and busy periods as a trusted key holderMotivate colleagues to deliver exceptional customer service through positive engagementHandle customer enquiries efficiently while maintaining a friendly, professional approachManage stock rotation and compliance, particularly for perishable itemsEnsure health and safety standards are maintained across all operationsSupport stocktakes and special events throughout the yearThis is a seasonal permanent role meaning you will work during the open season each year (late March to early January). Your hours will be 32 per week worked over 4 days out of 7, with flexibility to meet the needs of the business, particularly during busy times.What you'll bringExperience you'll need:Strong experience within a retail environmentCustomer service experience in retail operationsCash handling and till operation skillsStrong understanding of health and safety requirementsExperience supervising a team preferable, although training will be providedSkills that matter:Ability to lead and motivate teamsPassion for retail and customer serviceExcellent verbal and written communication skillsStrong attention to detail and accurate numerical skillsAbility to remain calm under pressure and use your own initiativeGood planning, organisational and decision-making skillsAbility to challenge and improve processesThis role offers variety and growth opportunities as you take on additional responsibilities in line with business needs.In return As part of the wider Devonshire Group, owned by the Duke of Devonshire, which includes Chatsworth, Bolton Abbey, Lismore and the Devonshire Hotels & Restaurants Group, we pride ourselves on our commitment to building friendly and efficient teams who are focused on delivering exceptional customer service. We are committed to ensuring the happiness and wellbeing of our staff and as such offer fantastic benefits include: Free access to Chatsworth and Bolton Abbey Estates. • Excellent personal development and career opportunities. • Free entry to the Chatsworth fairs and many of the events. • Membership of the Life Assurance Scheme. • Competitive annual leave • Free on-site parking • Employee assistance programme • Uniform allowance Our core values include “Being Inclusive” and we particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates who are currently under-represented. We also welcome applicants from the LGBTQ community.