Job overview
Are you an experienced Secretary who has knowledge of MS Office 365, medical terminology, is skilled in audio typing and is a proactive and motivated individual who enjoys working in a challenging and busy environment?
Our Support Medical Secretary provides a professional and comprehensive secretarial and administrative support to Ear Nose and Throat (ENT) Service at Royal Preston Hospital.
You will support Medical Secretaries, Consultants, Clinicians and Nurses by ensuring the efficient channelling of communication between Medical staff, GPs, patients, relatives, and teams. You will provide administrative support to the ENT Hot Clinics where urgent A&E and ward referrals are processed.
You will be part of a team helping to improve our patients' experience and reduce our waiting lists for treatment. You will have excellent organisational and communication skills and be confident in IT skills, be able to exercise initiative, demonstrate a consistently high standard of professionalism and be aware of the need for confidentiality and integrity.
Main duties of the job
Within the Surgery Directorate, we really value our Support Medical Secretaries, they play an important role in the day to day running of our Clinical Services, making sure that patient care is at the forefront of all we do. Within the Head and Neck SBU, we provide care for Cancer, urgent and routine patients in clinics and in theatres.
This is a busy and varied role; no day is ever the same. As a Support Medical Secretary, you will undertake various administrative duties, have regular contact with patients and all members of the Clinical Team, as well as ensuring the smooth running of the Hot Clinics for emergency A&E referrals, making sure that our patients get the best possible care.
We are known as being a friendly and supportive team; this will be a varied and challenging role for someone with a passion for making a difference. If you are somebody who is dynamic, has previous secretarial experience and are flexible in your approach, this role could be the one for you.
You will make an impact, be challenged to think differently, be bold and help innovate to keep improving. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something to be proud of.
It is important that we get the right person who can provide effective cover across the team, so we are looking for someone with the right behaviours, skills and willingness to learn.
Working for our organisation
At Lancashire Teaching Hospitals, we take pride in caring for our staff as well as our patients. We recognise that working in a busy environment requires help with a healthy work-life balance. We also believe in ensuring that our staff get the chance to reach their full potential when working with us, which is why we open lots of doors for career progression once you join our team. With us, the sky truly is the limit!
We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area and give specialist care to 1.5 million people across Lancashire and Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients and staff, ensuring we keep thriving and delivering outstanding healthcare right across our local towns.
You will have access to varied development opportunities, learn new skills, meet inspiring people and do things you’d never have done.
You will make an impact, be challenged to think differently, be bold and help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Detailed job description and main responsibilities
These are challenging, yet exciting times for our hospitals as we move forward into the new collaborative NHS world in which our roles and relationships will take greater prominence as the NHS recovers from the pandemic. What will not change is our vision to provide excellent care with compassion to our communities. Our ambition, success, identity and values remain important in recruiting and retaining the best staff as well as developing and delivering excellent services.
For more information, please see the attached Job Description and Person Specification.
1. Provide the admin support to the Hot Clinics and process urgent A&E and ward referrals.
2. Provide secretarial / administrative services by perusing and distributing incoming correspondence and patient results, disseminating information, composing reports and correspondence, maintaining up-to-date filing systems and continuously developing administrative practices.
3. Typing of letters or other correspondence.
4. Use databases and computer packages where appropriate to initiate and maintain records and generate statistics for analytical purposes.
5. Provide secretarial and administrative support and cover when other members of the Medical Secretary Team are absent from sickness or annual leave.
6. Respond to external and internal telephone queries from staff, patients and others and referring to appropriate person.
Person specification
Knowledge & Experience
Essential criteria
7. Efficient in the use of Microsoft Word and Excel for Windows, Email and Internet
8. Experience of audio typing
9. Secretarial experience
10. Basic knowledge of medical terminology
Desirable criteria
11. Previous administration experience in an NHS environment
12. Advanced knowledge of medical terminology
Qualifications & Education
Essential criteria
13. Educated to GCSE level
14. Typing speed of 50 wpm
Desirable criteria
15. ECDL or equivalent experience