Key Account Supporter – BESTSELLER (FTC)
This is a Fixed‑Term contract (Maternity Cover) until 25 September 2025.
Your Role
As a Key Account Supporter you are at the heart of keeping things moving. You take a specialist responsibility with your key account customers; understanding their flow of stock, ensuring data is accurate, records are up to date, and documentation is in place to support the timely and efficient movement of goods.
Responsibilities
Order & Delivery Execution
* Release stock in line with customer and internal business timelines.
* Monitor inbound stock and plan additional activations accordingly.
* Manage outbound stock flow, promptly highlighting and resolving discrepancies or delays.
* Communicate the plan to all stakeholders.
* Track delivery progress and update stakeholders accordingly.
* Liaise with warehouses and transport providers to confirm physical movements.
Account Coordination
* Support the end‑to‑end flow of accounts assigned to your remit.
* Ensure consistency of service and execution for designated key customer accounts.
* Proactively assist with operational alignment across the UK and DK logistics teams.
* Always seek ways to optimise & streamline processes to minimise time & errors.
* Enjoy an active involvement with ongoing projects to improve your customers' processes.
Documentation & Administration
* Generate and maintain dispatch notes, delivery schedules, and key logistics records.
* Maintain shared logistics trackers and ensure documentation is filed appropriately (e.g. for customs, freight, invoicing).
* Process and manage courier claims as needed.
Communication & Issue Resolution
* Respond promptly to internal and external logistics queries.
* Escalate delivery or order flow issues to the Logistics & Operations Manager where necessary.
* Coordinate with brands and cross‑functional departments to clarify or update order‑related information.
Process Accuracy & Workflow Support
* Follow defined workflows to ensure data accuracy and audit readiness.
* Uphold a consistent and methodical approach to tasks to support overall operational reliability.
* Identify inefficiencies or issues and consistently look for improvement.
Qualifications
* Pro‑active with a drive for improving efficiencies.
* Results focused, with the ability to make an immediate impact.
* Process and data driven.
* Analytical & systematic mindset.
* Organised with meticulous attention to detail.
* Flexible with the ability to adapt and an eagerness to learn within a fast‑paced and changing environment.
* Ability to handle multiple priorities effectively.
* Excellent written and interpersonal skills.
* Enjoy working on your own initiative and as well as part of a team.
About Bestseller
At BESTSELLER, we are more than 20,000 people in 38 different countries working for over 20 fashion brands such as JACK & JONES, SELECTED, VERO MODA, ONLY, PIECES, VILA, OBJECT, MAMALICIOUS, NAME IT, NOISY MAY and Y.A.S. We are a family‑owned company with a strong foundation and values to build on, empowering us to pursue the ideas we believe in to take BESTSELLER forward. We are committed to diversity and provide equal opportunities for everyone, irrespective of sex, race, ethnicity, religion or belief, disability, age, sexual orientation or gender identity. We strive to create an empowering environment where people can thrive and develop. For more information, visit www.bestseller.com.
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