Synonymous with great British design, Globe-Trotter is a luxury travel lifestyle brand producing handcrafted luggage and leather collections. Established in 1897 and celebrating the 125th anniversary in 2022, Globe-Trotter makes the most beautiful and durable luggage in the world. The business has been Private Equity backed since 2020.
Globe-Trotter is a truly global business trading in more than 80 countries, with significant brand awareness in Japan and the USA.
All our suitcases and travel accessories are handcrafted in our Hoddesdon Factory using original manufacturing methods and machinery that date back to the Victorian era. Our bespoke products are then shipped to destinations around the world.
We are looking for a Logistics Manager to oversee the desptach of our stock. This is a highly important role within the team working closely with the Production Managers in order to fulfil internal and external customer orders.
It is an exciting time to be joining the business as we are undertaking a period of growth and development!
Duties and Responsibilities
Operations
* Ensure timely despatch of all finished goods for both internal and external clients via their preferred MOT, coordinating/booking all transport/couriers, ensuring all required documentation is produced and distributed as needed.
* Provide updates on the status of all open shipments for B2B/B2C customers and the expected fulfilment date.
* Ensure all stock is dispatched/received/processed through the ERP/SWAP system and fully aligned with Shopify where relevant.
* Coordinate the collection of finished goods from 3rd party vendors, ensuring all documentation for customs clearance, IPS Forms, HS commodity codes, COO statements, supplier commercial invoice are available in a timely manner.
Returns Process
* Coordinate GT’s returns process via ERP/SWAP, and monitor/report.
* Prepare Commercial Paperwork for overseas repairs into the UK on a regular basis.
* Liaise with Wholesale/Collab clients to organise the collection via courier of the return of the goods.
Planning
* Monitor and enforce compliance with standard operating procedures (SOPs) to maintain quality control and accuracy of inventory.
* Coordinate with other departments, such as Procurement, Finance, Retail etc., to ensure smooth operations and timely order fulfilment.
* Oversee inventory management and conduct regular cycle counts and audits to ensure inventory accuracy.
* Identify areas for process improvement and implement efficient warehouse practices to enhance productivity and cost-effectiveness.
* Prepare regular reports on warehouse performance, including productivity metrics, inventory levels, and order fulfilment rates.
People Management
* Supervise and coordinate the activities of the despatch team, including picking, packing, shipping, and receiving.
* Train and develop team members on proper warehouse procedures, safety protocols, and company policies.
* Resolve any issues or conflicts that arise within the team and address performance concerns through coaching and mentoring.
* Ensure compliance with health and safety regulations and maintain a clean and organised warehouse environment.
Requirements of the role
* Proven experience in a leadership role in a warehouse/logistics environment
* Proficient in using warehouse management systems and software for tracking/inventory/generating reports etc.
* Strong knowledge of warehouse operations, including receiving, order fulfilment, and inventory control.
* Excellent organisational and time management skills to effectively prioritise tasks and meet deadlines.
* Attention to detail and high level of accuracy in inventory management and data entry.
* Excellent communication skills, both verbal and written, to effectively communicate with team members and other departments.
* Problem-solving skills to identify and address issues in warehouse operations and implement efficient solutions.
* Ability to work in a fast-paced environment and adapt to changing priorities and demands.
* Knowledge of health and safety regulations to ensure a safe working environment.
* Ability to work well under pressure and handle stressful situations with composure.