Band 3 Team Secretary/Receptionist
The closing date is 02 November 2025
An opportunity has arisen to join the Longbridge Community Mental Health Team (CMHT) as a Team Secretary/Receptionist on a permanent basis. The successful candidate will be the first port of call for all patients, staff and visitors to the centre. The successful candidate will join an admin team which includes Meet & Greet, Receptionists, Team Secretaries and Medical Secretaries.
Main duties of the job
The post holder will be required to provide an effective and efficient clerical, administrative and reception service to patients/staff and visitors to the service. Recording and booking out-patient appointments, monitoring attendance, as necessary; this will involve the use of electronic systems.
There will be extensive liaison with Patients, GP's Commissioners General Public and staff.
To provide a full range of reception and administrative duties, including the monitoring, recording and booking of Out Patient appointments.
To work in conjunction with other team members, ensuring administrative support is available to all members of the Hub.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK).
Person Specification
Qualifications
* NVQ Level 2 Receptionist or Administration qualification, or currently working towards or RSA 2 in relevant administrative subject.
* English to GCSE Grade C, or equivalent
Experience
* Experience of working with general public
* Understanding of Data Protection Act/Confidentiality
* Knowledge of Trust Policies and Procedures
Skills
* Proficient in Microsoft Office applications including Word, Excel, and Outlook
* Meet the trust Values (Compassion, Inclusive & Committed)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Birmingham and Solihull Mental Health NHS Foundation Trust
£24,937 to £26,598 a yearper annum, pro rata
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