Experienced Advisers needed for Citizens Advice Bromsgrove and Redditch
Citizens Advice gives people the knowledge and the confidence they need to find their way forward, whoever they are and whatever their problem. As part of our research and campaigns work we make things better for people.
What will you be doing?
As a Volunteer Adviser you will assist clients over the telephone, via email and face to face, using our trusted sources of information and advice. You will work within our office as part of a team of volunteers.
What are we looking for?
* Be friendly and approachable
* Be non‑judgmental and respect views, values and cultures that are different to your own
* Prior experience in advising clients
* Good listening skills
* Excellent verbal and written communication skills
* Good maths and IT skills
* Understand information and be able to explain it to others
* Follow Citizens Advice aims, principles, including confidentiality and data protection
* Willing to undertake additional training in your role
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