1. Job title: Receptionist
2. Location: Ringwood, Hampshire, BH24 3FA
3. Hours: 37 hours per week, Monday to Thursday 9am to 5.30pm and Fridays 9am to 5pm
About the job
We are looking for a proactive and personable Receptionist to join us at our stunning Head Office in Ringwood. Within this role you will be welcoming all visitors to McCarthy House and informing their host of their arrival. Answering all incoming calls and connect them to the relevant person, to take detailed messages and pass them on via email and manage the incoming and outgoing post.
The Receptionist's duties and responsibilities are to ensure the front desk welcomes guests positively and performs a variety of administrative and clerical tasks to the highest standards.
Your day to day duties will include:
4. Greet all visitors on arrival, ensuring they sign the visitors’ book, issued with a visitor's badge and inform the CEM host they are meeting of their arrival
5. Answer, screen and forward incoming phone calls
6. Monitoring the enquiries inbox
7. Ensure all complaints and compliments are logged with the feedback team
8. Receive, sort and distribute daily post and parcel deliveries
9. Prepare the outgoing mail for collection completing the necessary forms and online system
10. Ensure the reception area is always manned during the working day
11. Ensure the reception areas are always kept tidy
12. Maintain the CEM car registration log for cars parked at McCarthy House
13. Liaise with Facilities Manager regarding any contractors visiting the McCarthy House and cascade any issues with the building
14. Maintain central stationery stock for CEM and order bespoke stationery supplies on behalf of colleagues via Facilities Manager
15. Weekly fire alarm tests and record keeping on behalf of Facilities Manager
16. Provide cover and support to colleagues in the Administration team (of which the Receptionist role is part of) during busy periods and in the absence of colleagues.
About you
You will have previous receptionist and / or customer service experience with an excellent telephone manner, good interpersonal skills and an excellent working knowledge of Microsoft 365 (excel and word).
You will be self-motivated, well organised with excellent attention to detail and will possess a can do attitude.
You must be smart and presentable, engaging, and able to stay calm under pressure.
How you will be rewarded
By joining Churchill Living you will be part of a Company that really cares, and we are proud to offer a wide range of benefits. These include:
17. Competitive salary
18. Annual holiday entitlement of 24 days + Bank Holidays
19. Day off on your birthday
20. Group Personal Pension Plan
21. Life Assurance
22. John Lewis vouchers - £200 to all expectant parents
23. Professional Subscriptions
24. Investment into your personal development
25. Colleague introduction reward scheme
26. Charity first company with fund matching programme
27. Colleague wellbeing initiatives and ambassadors
28. Onsite parking
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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