If you’re passionate about sustainability and Customer Services, we invite you to join our team!
As a Customer Service & Asset Specialist UK and Ireland, you will play a pivotal role in delivering an exceptional customer experience by combining relationship management with operational and administrative excellence.
You will act as a trusted partner, taking full ownership of your customer accounts and managing them end-to-end. You will adopt a proactive approach to anticipate customer needs, resolve issues before they arise, and safeguard Tosca’s reusable assets.
On a daily basis, you will be responsible for the accurate management of all aspects of customer accounts, including order processing, asset tracking, stock control, and invoicing. Your contribution will be key to delivering reliable service, transparent communication, and seamless processes, while actively supporting Tosca’s mission to build smarter and more sustainable supply chains.
This position combines customer engagement with operational execution, driving both customer satisfaction and business performance.
Customer-Centric - Customer Relationship Management
Act as the primary point of contact for customers in the UK & Ireland, providing day-to-day support and building long-term, trust-based relationships.
Proactively anticipate customer needs, resolve issues before they escalate, and contribute to long-term partnerships.
Lead customer onboarding and system training to ensure customers are autonomous and confident with Tosca’s platforms.
Participate in regular customer review meetings, providing insights and recommendations for service optimization.
Account Administration & Order Management
Oversee customer account administration including order processing, stock declarations, stock balance management and system data accuracy.
Execute period-end account checks to ensure invoicing accuracy and resolve any discrepancies.
Manage and update customer master data to guarantee the reliability of information across all systems.
Support credit control process and billing processes through accurate data entry and validation
Asset & Stock Control
Monitor customer stock movements, analyse asset flows and address discrepancies to safeguard Tosca’s reusable assets.
Proactively contribute to reducing asset losses and improving asset turnover across customer accounts.
Promote the use of Tosca’s digital tools and self-service platforms to improve customer autonomy and operational efficiency.
Identify opportunities for process improvements, automation, and digital adoption within customer service and asset management activities.
Contribute to cross-functional projects aimed at optimising workflows, reducing manual tasks, and improving customer experience.
Cross-functional Collaboration & quality Support
Work closely with internal teams (Supply Chain, Operations, Quality) to ensure seamless service delivery and issue resolution.
Act as the customer’s representative internally by escalating and supporting resolution of product or service quality issues.
Degree or vocational training in Business Administration, Logistics, Supply Chain Management, Customer Service, or a related field.
Customer-focused attitude with excellent interpersonal and relationship-building skills.
Strong analytical skills with attention to detail, especially in managing data, stock movements, and financial transactions (billing, stock audits, etc.).
Proficiency in MS Office (Excel, Outlook, etc.) and familiarity with ERP or CRM systems; Experience with CRM MS Dynamics 365 and customer service tools.
Knowledge of contract compliance, audit planning, and stock control best practices.
Strong sense of ownership and accountability over your customer accounts.
2 to 5 years of experience in a Customer Service, Account Management, or Order Management role, ideally within a B2B, logistics, or supply chain environment.
We continuously invest in your personal and professional development through our training & coaching programs.
We take pride in our green service and encourage our employees to participate in our growth and help us co-define the path to success. We cultivate a tight-knit team of smart people who care about their work and their colleagues. External recruitment services/agencies will not be used for this position
We value diversity and equal opportunity. Applicants are welcomed on the basis of their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us.