Residence Supervisor, Belfast
Salary: £28,000 plus bonus
Contract: Permanent, 42.5 hours per week
Working Pattern: Our Supervisors work collaboratively throughout the full working week Monday–Sunday. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week. Days and hours rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4.
Vita Student's next‑level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We are seeking a dynamic and organised Residence Supervisor to support the day‑to‑day operations of our residential property, ensuring a safe, welcoming environment for all students and their guests.
Our Residence Supervisor’s Role
Play a critical role within the day‑to‑day operations of Vita Student. The position provides daily support to our management team, customer service team, maintenance operations and housekeeping; ensuring the building, its services, amenities and colleagues are working together to achieve the high standards the Vita brand prides itself on.
* Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management.
* Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts.
* Create an atmosphere centred on delivering first‑class service.
* Maintain strong knowledge of company products and services, offering support and information to team members.
* Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.
* Connect with customers and develop strong relationships to encourage a strong Vita Student community.
* Audit and oversee operational practices and make suggestions for improvements to the management team.
* Work with the management team to set, evaluate, operations, logistics, projects and overall strategic goals.
Who we want to join our team
Vita Student delivers a luxury, all‑encompassing residential experience to our students. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. As this is a supervisory role, we are looking for someone with experience supporting colleagues across multi‑functioning teams, providing support and guidance where required.
Professional Experience
* Experienced customer service professional, well‑versed in delivering premium experiences to residents & guests.
* Not necessarily an experienced manager, but someone who has played a key role in supporting, mentoring, guiding and coordinating colleagues in a Supervisory / Team Leadership role.
* People who can demonstrate a hands‑on, proactive approach to maintaining cleanliness and safety of communal areas.
* Technologically astute, able to use various technology systems and software.
Personal Characteristics
* Strong team player with a passion for working with people and customers.
* Excellent communication and problem‑solving skills.
* High personal standards and attention to detail.
* Highly self‑motivated and flexible.
Benefits
Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:
* Holidays – Paid on a pro‑rate basis reflecting hours worked. Supervisors receive 28 days paid holiday including England & Wales Bank Holidays, pro‑rate.
* Perkbox – Access to a Perkbox account with points to spend on a wide range of products, services & experiences.
* Royal London Pension – Vita Group contributes 3% of salary to your pension pot plus 5% employee contribution.
* Parties & Events – Annual parties and events to celebrate success.
* Recognition Programmes – Employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries.
* Career Development – Induction and learning & development programme; progression via Bronze, Silver, Gold & Platinum training & recognition schemes.
* 24/7 Employee Assistance – Access to a confidential service offering support and guidance for personal or work‑related issues.
Important
All offers of employment are subject to satisfactory pre‑employment checks including Disclosure & Barring Service (DBS) checks.
Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
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