THE ALLSAINTS TEAM
At AllSaints, we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.
We're a global brand made up of a diverse mix of talented people in various roles. Our products are designed in-house and produced by a select group of suppliers and artisans worldwide, adhering to sustainable standards.
We are embarking on an exciting new chapter and are seeking new team members to contribute to our growth.
THE ROLE
As a floor manager, you'll support the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers.
You will see your store as a community hub for AllSaints fans and customers in your area, who may shop in-store, online, or through partnerships. Your role includes supporting the team in providing outstanding in-store and online service, and offering leadership and support to stylist team members responding to customer inquiries via our online customer service system.
This role requires strong organization, resilience, enthusiasm, and determination to ensure a consistently excellent customer experience and a vibrant store that represents the AllSaints brand.
WHAT WILL I BE DOING?
* Spending most of your day on the busy shop floor, trading with stylist teams and ensuring all processes run smoothly while providing the best customer experience.
* Leading and supporting stylist team members in handling customer queries via email, chat, and calls related to products and orders through our online support system.
* Collaborating with our customer experience team leaders to manage KPIs and SLAs for online support.
* Being an expert ambassador for our products, inspiring both in-store and online customers and your team.
* Driving commercial success by showcasing products effectively, following guidelines, and highlighting bestsellers to enhance the customer experience.
* Managing daily store operations and team deployment, supporting and coaching stylists to meet their targets and improve their skills.
* Working with the management team to exceed store targets and KPIs.
* Handling people matters such as return-to-work interviews, investigations, performance, and attendance reviews, liaising with HR as needed.
* Creating and implementing floor plans and rotas to set the store up for success each day.
WHAT SKILLS DO I NEED?
* A passion for fashion and a belief in the power of a great outfit.
* Tenacity and a winning mentality to set and achieve challenging targets.
* In-depth knowledge of your store, including familiarity with reporting tools and understanding customer expectations.
* Ability to learn new systems and processes quickly in a digital environment.
* Honesty, trustworthiness, and dependability, living by our brand values.
* A protective attitude towards the brand, caring for customers, profit, product, and health and safety.
* Confident, hardworking leadership that inspires your team, even in your absence.
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