Position Overview
Working within Helpdesk, in a fast paced and challenging environment you will be providing Facilities Management support and Customer Service 24/7, 365 days per year. You will ensure you motivate and drive your team to deliver an effective service through coaching, mentoring, development and quality management to deliver the exceptional every day. Furthermore, you will be responsible for consistently thinking and acting innovatively to generate ideas and different ways of working.
Main Duties
* Build professional relationships with clients and internal stakeholders, drawing on experience and available resources to maintain and improve relationships and strengthen Mitie's relationship with the clients.
* Ensure SLA’s / KPI’s are delivered.
* Ensure sufficient operational resource to meet customer requirements.
Person Specification
* Driven and dynamic individual who constantly evaluates their own performance.
* Innovative thinker who is able to evaluate situations and generate ideas for improvements.
* Experienced / natural persuader able to influence people positively.
* Experience of leading and motivating a team, preferably within a customer service or helpdesk/call centre or FM environment.
Information Security
Ensure compliance with Mitie's information security procedures in all activities. Proactively identify and report security risks to your manager. Report actual and suspected security incidents.
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