What you’ll be doing
* Deliver short‑term, solution‑focused therapy to members within a stepped care model.
* Conduct six online counselling sessions per day.
* Work with members from diverse backgrounds, providing culturally safe and inclusive support.
* Assist members in developing self‑regulation strategies and achieving their mental health goals.
* Consult with internal and external health and wellbeing providers to implement individualised care plans.
* Maintain accurate and comprehensive case notes in compliance with best practice standards.
* Engage in regular clinical supervision, training, and quality assurance activities to ensure high professional standards.
Ideal candidate
The ideal candidate has a growth mindset and is passionate, self‑motivated, and takes pride in producing high‑quality work every day. Above all else, you will embody the Sonder values and love working in a fast‑paced, dynamic workplace.
What you bring to the team
* Minimum Level 4 Diploma in Therapeutic Counselling (though Level 5 or Degree/MSc is preferred).
* Must hold accreditation with a PSA‑registered body: BACP (British Association for Counselling and Psychotherapy), UKCP, or NCPS (National Counselling & Psychotherapy Society).
* Minimum of 3 years of direct experience in one‑to‑one therapy sessions with adults, including conducting assessments and developing individualised treatment plans.
* Demonstrated experience in evidence‑based counselling.
* Documented completion of at least 450 clinical practice hours.
* A continuous improvement mindset focused on quality care and evidence‑based practice.
* Ability to work collaboratively in a multidisciplinary team and escalated concerns when necessary.
* Resilience and adaptability in managing complex situations.
* Excellent communication, interpersonal, and time‑management skills.
About Sonder
At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best – wherever they are. We’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real‑time support from a dedicated team of safety, medical, and mental health professionals. In critical situations, we go beyond digital support by offering on‑the‑ground assistance to manage time‑sensitive incidents.
Our Impact and Scale
* 1,000,000+ members across multiple countries.
* 200+ team members, plus an extensive network of on‑the‑ground responders.
Why Sonder?
Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well‑capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.
Benefits
* Hybrid and flexible working environment – balance in‑office collaboration with work‑from‑home flexibility.
* 25 days annual leave plus public holidays.
* Free access to the Sonder app with 24/7 support for employees and their families.
* Paid parental leave: 12 weeks for primary carers and 4 weeks for secondary carers, with a return‑to‑work policy allowing 80 % for primary carers in the first 3 months at full pay.
* £500 annual contribution toward your development plan plus 2 days of study leave.
* Employee Share Option Plan (ESOP) – share in Sonder’s success.
* Salary packaging and novated leasing.
* Annual £125 wellbeing fund – you choose the support that best fits your needs.
* Volunteer leave: 2 days per year to participate in meaningful causes.
Ready to Apply
If you’re passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!
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