Overview
Do you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities whilst maintaining confidentiality? Norfolk & Waveney Talking Therapies are looking for an extremely professional, conscientious, calm and confident individual to be a Clinical Team Administrator. This role will be supporting the Clinical Team and will involve working closely with professionals and the general public. You will work with different electronic patient systems to maintain patient information. The role offers a variety of tasks, from handling referrals into Norfolk & Waveney Talking Therapies, making phone calls, updating patient records and providing general admin support to the clinical teams.
Responsibilities
* Support the Clinical Team and work with professionals and the general public.
* Work with different electronic patient systems to maintain patient information.
* Handle referrals into Norfolk & Waveney Talking Therapies, make phone calls, update patient records and provide general admin support to the clinical teams.
Essential criteria / Qualifications
* Previous administration experience is essential.
* Full training will be given for this role.
* You will need to demonstrate the strength of your communication, prioritisation and administration skills while showcasing your knowledge of IT systems.
* You will be able to evidence a flexible response to service needs and the ability to think creatively.
* Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are essential.
* Use of ICT applications/packages.
* Experience of working in a busy office.
* Taking and processing referrals via phone and online and extensive knowledge of all Microsoft packages.
* Dealing efficiently and politely with both internal and external customers in a confidential and confident manner.
* Professional interpersonal and customer service skills with a dedication to confidentiality.
About NSFT / Why work for us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you\'ll never be far from the coastline or Broads National Park. We\'re an hour and a half away from London and have an international airport in Norwich. Our villages, towns and cities are full of history, independent cafes, shops and theatres. We have excellent shopping, dining, top-ranking schooling and affordable house prices too.
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