Customer Excellence / Sales Advisor Full-Time | £30,000 Bonus | Monday–Friday, 8:00am–4:30pm Location: Office-Based - Hull Are you passionate about delivering exceptional customer service and sales support? Do you thrive in a fast-paced environment where your empathy and attention to detail can make a real difference? A growing, family-run business that specialises in high-quality healthcare products is looking for a Customer Excellence / Sales Advisor to join their customer service sales support team. This is a fantastic opportunity to join a values-led, supportive team that is dedicated to enhancing care quality across the UK. Key Responsibilities * Be the first point of contact for inbound enquiries * Process quotes and customer orders accurately and efficiently * Provide product and sales advice to clients and customers * Resolve order updates, delivery queries, and aftersales issues * Manage the sales inbox and log customer cases * Collaborate closely with internal teams to ensure outstanding service delivery What You’ll Need * Previous experience in a customer service or telephone-based sales role * Excellent listening and communication skills * Strong rapport-building ability and a calm, empathetic approach * Proficiency with CRM and order processing systems * Attention to detail and a proactive, solutions-focused mindset * Ability to multitask and work effectively in a fast-moving, collaborative team Personal Attributes * Confident and professional communicator * Organised and capable of managing varied tasks and priorities * Practical and hands-on with a “can-do” attitude * Passionate about quality, customer care, and making a difference * Aligned with values like: Solve Quickly, Results Driven, Embrace Empathy, Professional Always Role Benefits * Salary: £30,000 * Monday to Friday: 8:00am – 4:30pm * Enrolment in company-wide profit share bonus scheme * 23 days holiday bank holidays bonus birthday holiday * Company PC and equipment provided * Free on-site parking * Dedicated training and development support * Real progression opportunities in a growing organisation