Requirements
Must have:
- Around 3 to 4 years experience in IT support, helpdesk or service desk roles. - Strong working knowledge of Microsoft 365 Admin Centre. - Exposure to Entra ID (identity/access, users, groups). - Commercial exposure to Intune. - Working knowledge of on-prem Active Directory (users/devices, day-to-day admin). - Experience setting up, re-imaging and enrolling laptops and devices. - Confident troubleshooting across hardware, software, printers and peripherals. - Comfortable prioritising tickets and owning issues through to resolution. - Clear communication and a genuinely helpful, proactive approach. - Good English verbal and written communication skills. - The right to work in the UK without sponsorship.
Responsibilities:
- Managing starters and leavers across Microsoft 365 and Active Directory. - Installing, configuring and re-imaging laptops and devices. - Enrolling new hardware and preparing devices for reuse. - Handling support requests face-to-face, remotely and via ticketing system. - Prioritising and progressing tickets, keeping colleagues updated. - Maintaining accurate IT asset records. - Coordinating IT equipment orders and liaising with suppliers. - Supporting software licensing and basic contract administration. - Assisting with upgrades and improvement work across the year. - Creating and maintaining documentation and knowledge articles. - Escalating to the MSP when needed, and seeing issues through to completion.
Company:
We are a dynamic company located in central Bristol, offering a supportive working environment with an experienced Business Systems team and an external MSP for escalations. This role provides real ownership as the day-to-day IT point of contact, allowing for varied work that includes troubleshooting, onboarding, and liaising with suppliers. We offer a competitive salary of £30,000 with benefits including an annual bonus, generous holiday allowances, flexible work hours, study support, and a casual dress code. Join us to make a visible impact and grow your expertise in Microsoft 365, Entra ID, and Intune.