At Chicken CycleKit we continue to grow and 100 plus years on, we are still leading the market in all two-wheeled solutions from novice cyclist to professional racer. As we increase and develop our portfolio of world-renowned brands, we are creating a company that is forward-thinking, agile, passionate and focused on providing the best customer service and selling a wide-ranging portfolio of premium cycles and accessories.
Due to further expansion of the company, we are looking for an additional Customer Service Administrator. The successful candidate will be a result focused individual with great attention to detail. The role is all about providing an excellent customer experience, maintaining and reviewing existing relationships in an ever-shifting marketplace. This role also provides a great understanding of the business and the opportunity to progress into more specialist roles of the business over time is likely.
Key responsibilities will include:
* Servicing our customers as the first point of contact when they contact Chicken CycleKit via email, online messaging or telephone
* Checking and processing orders
* Advising customers on their requirements, informing them about unique offers, promotions and new exciting products that could be of interest to them
* Processing customer payments
* Aid with all aspects of sales office administration, including our computer system, CRM system, notification of website updates etc. and anything that eases general office efficiency
* Help execute Chicken CycleKit's sales and service initiatives, closely aligned with our company goals to reach and surpass our targets for revenue and profitability
The successful candidate will possess the following skills:
* 1 year experience in administration
* An entrepreneurial mindset with a 'can do' attitude and desire to roll up the sleeves when necessary to get the job done
* Knowledge of Microsoft office
* A keen cyclist or experience of working with bicycles
Benefits
* 24 days annual leave, increasing with length of service + 8 days public holiday
* Career progression with a fast growing company
* Pension contribution
* Generous staff purchase scheme
As this role is office based, the ideal candidate would be located close to Leighton Buzzard, LU7.
Salary is dependent on experience and is open to discussion.
So, what are you waiting for? The opportunities you seek could be yours for the taking
Job Types: Full-time, Permanent
Pay: From £28,000.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Employee discount
* Free parking
* On-site parking
Application question(s):
* Please advise what experience you have of cycling and/or the cycling industry
Experience:
* Sales administration: 1 year (required)
Language:
* English (required)
Work Location: In person