Job Title: Customer Service & Sales Administrator
Gap Personnel are currently recruiting on behalf of a leading European manufacturer established in the UK since 1990.
Location: Birkenhead CH41
Job Type: Full-time
Pay: £28,505.00 per year
Working Hours
Monday To Friday: 08:00am-17:00pm
Saturday :9:00 AM – 1:00 PM (on a rota, typically no more than twice a month).
All Saturday work is paid as overtime(in addition to your basic salary).
The Role
This is a key role where you will be responsible for ensuring every customer—from the public to national contractors—enjoys a seamless and positive experience, from their first enquiry to after-sales support.
You will be part of a supportive team, and your day-to-day responsibilities will cover a broad spectrum of tasks:
* Showroom Excellence: Greeting visitors and assisting them on their journey to choose new kitchens or flooring.
* Sales Administration: Accurately inputting sales orders and processing customer payments.
* Order Management: Creating purchase orders and generating pick notes for our warehouse team.
* Logistics: Organising deliveries, which includes booking transport and producing all necessary despatch notes.
* Customer Communication: Professionally managing all telephone and email enquiries.
* B2B Support: Dealing directly with our valued trade customers, including retailers, builders, and property developers.
About You
To succeed in this role, you will be a proactive and detail-oriented person who thrives in a busy environment with a varied workload.
We are looking for someone who has:
* Excellent communication skills, with the confidence to build relationships with both trade (B2B) and retail (B2C) customers.
* A strong eye for detail and a high level of accuracy, especially when processing orders and payments.
* The ability to work well under pressure and manage multiple priorities effectively.
* A dynamic, positive, and "can-do" attitude.
* Good general IT and administrative skills.
* B2B Customer Service: 1 year (required)
Desirable (but not essential):
* Previous experience in a similar role, such as a trade counter, showroom, or builder's merchant, would be highly advantageous.
What We Offer
* A competitive monthly salary.
* 25 days holiday
* The opportunity to be part of a growing, international company, working at a state-of-the-art brand-new building.
* A dynamic and supportive team environment.
* Company pension
* Cycle to work scheme
* Employee discount
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private medical insurance
If interested please email your CV to Liverpool@gap-personnel.com
Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.
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