Customer Service representative - Inside Sales
About the Role
We are currently seeking a proactive and customer-focused Inside Sales Coordinator to support our dynamic sales team through the full sales cycle - from lead to close. This is a hands-on, fast-paced role where you will help drive sales effectiveness by managing customer enquiries, preparing quotes, processing orders, and ensuring smooth customer experiences.
This role is ideal for someone with strong communication skills, a keen eye for detail, and the ability to manage multiple priorities while supporting the sales team and our valued customers.
Key Responsibilities
Respond to customer enquiries via email, phone, and web forms, escalating to senior staff as needed.
Prepare budgetary quotes for standard jobs by gathering and compiling key technical and logistical information.
Coordinate and schedule customer meetings, site visits, and events - assisting with planning and execution.
Process customer orders, including issuing acknowledgements, invoices, and shipping notifications.
Provide updates on order status, stock availability, and other information to the customer-facing sales team.
Assist in resolving post-sale customer issues including shipment and service concerns.
Compile inventory/stock reports and perform basic data analysis using well-established procedures.
Support branch personnel in retail sales of products when needed.
What We're Looking For
Core Competencies:
Customer Focus: You build strong relationships and deliver customer-centric solutions.
Communication: You tailor your message for various audiences and communicate clearly and effectively.
Collaboration: You enjoy working across teams to meet shared goals.
Action-Oriented: You're energised by challenges and work with a sense of urgency and enthusiasm.
Sales & Channel Awareness: You understand basic sales forecasting and pipeline management concepts.
Problem-Solving: You use questioning and data to understand customer needs and offer suitable solutions.
Adaptability: You're comfortable explaining technical topics in a clear, relatable way.
Qualifications & Experience
Some experience in a sales support or customer service role preferred.
Comfortable using standard business software (e.g., Microsoft Office Suite, ERP/CRM systems).
Knowledge of order processing and inventory systems is a plus.
Familiarity with export control or compliance processes (if applicable) is an advantage.
Why Join Us?
Be part of a supportive, collaborative team environment
Opportunities for development and career growth
Make a tangible impact on customer experience and sales success
Work with industry-leading products and technologies
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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