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Central bookings administrator

Maidstone
KIMS Hospital
Bookings administrator
Posted: 20h ago
Offer description

Central Bookings Administrator | KIMS Hospital, Maidstone

Location: KIMS Hospital, Maidstone

Job Type: Permanent, Full-Time (40 hours per week)

Are you an organised, detail-oriented individual with a passion for providing outstanding customer service? KIMS Hospital, the largest independent hospital in Kent, is looking for a Central Bookings Administrator to join our Central Bookings Team.

You will be responsible for liaising with patients, medical secretaries, consultants, and private medical insurers to coordinate and complete all booking requirements for inpatients, outpatients, and imaging services. You will play a vital role in ensuring the smooth running of clinical services while maintaining the highest standards of patient care and support.

Our team works on a rota across Monday to Sunday, giving you variety and a clear schedule in advance.

1. Shifts are between 8:00am – 8:00pm (with set patterns such as 8:00–4:30, 9:00–5:30, or 11:30–8:00).

2. Weekend work is occasional – currently around 1 in 8 weekends on a fair rota system (this may change slightly in future).

We make sure rotas are shared well in advance, so you can plan your personal time and maintain a good work-life balance.

Key Responsibilities

3. Manage bookings via telephone, email, and written correspondence using standard booking forms.
4. Coordinate closely with internal departments and external contacts, including consultants and medical secretaries.
5. Provide patients with clear booking information and pre-appointment instructions.
6. Set up outpatient and radiology clinics, updating clinic lists and liaising with medical secretaries as needed.
7. Maintain a patient-first approach, ensuring their experience and well-being are at the centre of all booking activity.

Who We Are Looking For

Essential Criteria

8. A good level of general education (equivalent to 3–5 GCSEs at grade C or above).
9. Proficient IT skills, including Microsoft Word and Excel.
10. Excellent communication and interpersonal skills.
11. Strong organisational skills with the ability to prioritise workload.
12. Previous experience in a similar customer/client-centric Reception or administrative role.

Desirable Criteria

13. Medical typing or medical secretarial skills.
14. Experience with Radiology patient information and booking systems.
15. Previous experience working in a Private Healthcare environment.

Why Work at KIMS Hospital?

At KIMS Hospital, we recognise that our people are our biggest asset. We strive to ensure our employees feel happy, supported, and valued, both in and out of the workplace. Our comprehensive benefits package is designed to support your emotional, financial, and physical well-being:

16. Competitive salary
17. 33 days annual leave (including bank holidays) plus extra time off for your birthday
18. Free secure staff parking
19. Pension scheme
20. Private health insurance
21. Life assurance
22. Up to 40% off selected KIMS Hospital services
23. Employee Assistance Programme
24. Retail discounts and cashback
25. Discounted gym membership
26. Annual flu vaccination
27. Free eye test

KIMS Hospital is proud to be an equal opportunities and Disability Confident employer. We are committed to building a diverse and inclusive working environment that reflects the communities we serve.

How to Apply

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