Income collection assistants

Location: Walsall Hybrid Working
Pay: £14.82 per hour PAYE
Hours: 37 hours per week
Contract: 36 months initially
IR35: Inside IR35


We are currently recruiting for experienced Income Collection Assistants to support a busy finance team with income collection, credit control and debt recovery activities.

This role will initially be office-based for training before moving to a hybrid working arrangement with up to 3 days onsite per week.

Key Responsibilities:

* Managing income collection and debt recovery activities
* Contacting customers regarding outstanding arrears
* Negotiating payment arrangements and providing payment advice
* Maintaining accurate case notes and financial records
* Processing financial transactions and documentation
* Monitoring and reviewing outstanding cases
* Supporting a customer-focused finance service
* Liaising with internal departments and external agencies where required

Candidate Requirements:

1. Previous experience within credit control, debt collection or income recovery
2. Experience working within a financial administration environment
3. Strong communication and customer service skills
4. Ability to manage workloads and prioritise effectively