Job Description
Who are TEMPUR People?
TEMPUR people are personable and individuals. They are a “people person” and are bright and switched on. They are engaging and they are a listener and learner. They have manners and are collaborative and presentable. They show aptitude and initiative.
The Role
Our Brand Specialists are ambassadors of the TEMPUR brand. They offer our customers an exceptional experience through personalized, insightful advice and assistance. Doing this well means that a high number of consumers buy TEMPUR mattresses and pillows when they visit the store.
Our Brand Specialists are customer focused, highly driven, flexible, and enjoy the challenge of working hard to achieve even the toughest targets.
Working for TEMPUR, is more than just a job, it is being part of a truly trendsetting modern premium brand, steeped in heritage and renowned worldwide for its quality.
Key Responsibilities
* Be a brand ambassador and help achieve store sales and conversion targets
* Ensure each customer receives the TEMPUR customer journey through outstanding customer service and living our brand values
* Offer exceptional 1-2-1 customer service and ensure the customer comes first
* Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business
* Knowledge and awareness of all promotions and advertisements
* Support Store Management team in achieving individual and store sales targets
* Execute the daily operational goals and priorities assigned by store management
* Being able to deal with customer concerns in a patient and helpful manner and communicating the concerns with Store Management
* Maintain product merchandising, monitor shop floor inventory and replenish new products when needed
* Assist and process deliveries and organization of stock room, ensuring team work
* Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue
* Maintain a clean and orderly environment in the store and back office/kitchen areas
* Being responsive and communicate of all Health & Safety issues
* Participating in team meetings by bringing fresh ideas, that are realistic and achievable
Knowledge, Skills & Experience
We are looking for a confident, bright and enthusiastic individual who is passionate about the TEMPUR brand and products
Proven experience in delivering exceptional customer service
Be able to balance a customer-orientated and a results-driven approach, to deliver and exceed sales results
Operate with honesty and integrity
Be a clear communicator with a good command of English, both spoken and written
Be able to be professional at all times, but with an outgoing, friendly and engaging personality
A team player, who is able to maintain positive relationships with their co-workers
Adhere to company’s policies and procedures
Maintain a smart and presentable appearance at all times
Must be able to work and willingness to work flexible hours to meet the needs of the business
General
* The role will be based at TEMPUR Swindon Store.
* We currently have a Part time Vacancy for 30 hours.
Why TEMPUR is a great place to work
* London living wage with annual reviews
* KPI bonuses
* 25 days holiday
* Life insurance
* Uncapped commission Scheme
* Contributory pension
* Free staff Lunches Monthly
* Private medical insurance (Bupa)
* Team Initiatives (annual team building days, social events, staff purchase scheme, and more)
* Training & Career Development