Apprentice Receptionist/Legal Assistant - Serjeant & Son
Serjeant & Son is one of the oldest firm of solicitors in the country yet is modern in its approach. We foster a supportive collegiate environment and offer a structured career path. We use cloud-based technologies which allow flexibility of working. We have a business support vacancy in our Thetford office for an Apprentice Receptionist / Legal Assistant.
Responsibilities
* Ability to deal with clients face‑to‑face in a polite and efficient manner, as first point of contact within the firm.
* Quoting costs for our services, making appointments and booking meeting rooms.
* Certifying clients' ID when attending appointments.
* Providing teas and coffees for clients.
* Taking payments by card/cash or cheque and identifying correct client.
* Answering telephone calls, transferring to relevant person and taking detailed messages where required.
* Opening new matters on LEAP Practice Management database and producing standard letters in line with company policy.
* Distribution of post on a daily basis once checked by Partner and scanned to relevant matters.
* Keeping files up-to-date in line with company policy.
* Following company procedure regarding filing of Wills, LPAs, and Deeds, and their collection by clients in line with GDPR Policy.
* Ensuring client confidentiality is observed at all times.
* Following procedure for closure of files.
* General office duties, including photocopying and scanning, when required.
* We reserve the right to close this vacancy early if a suitable candidate is found, so early applications are encouraged.
Entry requirements
GCSE Maths and English at grades 4 or above required.
Skills required
* Initiative
* Logical
Training to be provided
The learner will be studying the Business Administrator Level 3 Apprenticeship Standard qualification.
Things to consider
This role will involve detailed computer work and sustained periods at the reception desk.
This Apprenticeship can lead to a Paralegal Apprenticeship for the right candidate.
Closing Date
The closing date for this job offer is on 12/01/2026.
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