As a Customer Service Advisor, you will be working alongside Crawley Council in our social housing sector, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the community.
You will be part of our Crawley branch, supporting high standards of customer service activities related to housing properties, ensuring safety, quality, and cost control standards are met.
Responsibilities include:
1. Handling all repair and non-repair queries professionally and promptly, and scheduling appointments in line with contractual commitments.
2. Diagnosing repairs accurately using the branch operating system.
3. Prioritizing customer experience by maintaining professionalism when communicating with service users, clients, and stakeholders, including appearance, ID, and health & safety standards. Collecting customer feedback on completed works may also be required.
4. Responding to all communications from clients, service users, and the company according to standard procedures, ensuring timely and accurate information sharing.
5. Maintaining strong relationships with clients, service users, subcontractors, and other relevant parties.
6. Keeping company assets in good condition and reporting damages to management.
7. Providing additional support to administrative or community teams as needed.
8. Attending meetings and training sessions as required.
Role Criteria:
* Proficient in IT, especially Microsoft Office.
* Ability to handle challenges and complaints effectively.
* Reliable and hardworking.
* Excellent verbal and written communication skills.
* Good telephone manner.
Note: Candidates must have the right to work in the UK. Mears does not sponsor visas. All roles are subject to DBS/security checks before employment begins.
Benefits include:
* 25 days annual leave plus bank holidays.
* Annual Mears Fun Day, organized as a thank you to staff.
* Paid volunteering leave to support community engagement.
* Staff perks via Mears Rewards, including discounts, vouchers, and schemes.
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