G4S has an exciting opportunity for a Team Leader to join our Belfast Monitoring Services team.
The role does require candidates to have the flexibility to work a four week rotating shift pattern, including days and nights, weekends and Bank Holidays, shifts are 7am-7pm and 7pm-7am.
You will be responsible for the safety of our customer’s staff, buildings and assets, using a market leading software suite to ensure that all alarm activations are dealt with in a professional and timely manner.
G4S is a global company operating across 120 countries, employing over 650,000 people across the world. We are at the forefront of the fire and security integrator market in the UK and have an enviable reputation for excellence and client portfolio. Ensure the effective running of the shift team
Manage the event and call handling performance of the shift team to achieve and exceed KPI’s
Responsible for maintaining and improving on the quality of work being delivered by the team
Help identify, develop and deliver training/coaching of the team
Assist in the analysis and resolution of selected customer complaints
Maintain a relevant production of succinct and timely reports for all aspects of shift team’s performance across all activities
Ensure appropriate technical and operational knowledge is kept up to date to allow input to the Monitoring Services continuous learning and process improvement plans
Staff are expected to demonstrate their commitment to G4S Monitoring Services by their regular attendance and the completion of tasks allocated to them.
All staff must comply with G4S no smoking policy on G4S premises.
All duties are carried out in compliance with G4S’s Health & Safety Policy, other company policies and statutory requirements.
The post holder is expected to adhere to G4S’s Equal Opportunities Policy throughout the course of employment.
Minimum of 5 GCSEs including English and Maths at grade C or above (or equivalent)
Comprehensive IT skills including ability to use all MS Office packages, including excel
Strong organisational and time management skills
Good people development and management skills
Sound knowledge of monitoring business
Thorough knowledge of all aspects of the Monitoring Services operation comprising ARC, CCTV, DWP, Milestone, Tesseract, Virgin Helpdesk,Location Based Services including Lone Worker, Vehicle Tracking, Control Room – ideally all elements are preferable though not essential as specific training will be given.
CANDIDATES MUST HAVE SUPERVISORY/LEADERSHIP/MANAGEMENT EXPERIENCE TO BE CONSIDERED FOR THIS ROLE.
Basic hourly pay of £13.70 per hour (salary equivilant to £30,603.30 inclusive of night shift allowance)
~ Excellent opportunities for career progression within both the department and organisation
~ Full training and support in the role will be provided from day one
~ Plenty of overtime opportunities
~ Free Parking
~6 weeks holiday per year, 8 of these will be in lieu of bank holidays (worked or not worked)
~ Pension and Life Assurance scheme
~‘Perks at Work’ scheme including staff discounts with major retailers such as: The role does require candidates to have the flexibility to work a four week rotating shift pattern including days and nights, weekends and Bank Holidays, shifts are 7am-7pm or 7pm-7am.