Highways Permit Coordinator
* Location: Manchester, M12
* Job Type: Full-Time
* Pay Rate: £17.60 per hour
We are seeking a Highways Permit Coordinator to join our Planned Maintenance Team in Manchester. This role is crucial in ensuring that all necessary permits are in place for planned works, facilitating communication with stakeholders, and providing technical responses to public queries. You will report directly to the Traffic and Events Manager.
Day-to-day of the role
Permit Management
* Facilitate and process permits for planned maintenance works in line with legislation and health & safety requirements.
* Monitor works through the lifecycle of permits and prompt inspections as required.
* Liaise with contractors and permit applicants to support applications and compliance.
Inbox & Communication
* Manage the planned maintenance inbox, ensuring timely and clear responses.
* Provide technical responses with contractor support, articulated in a way residents can understand.
* Handle Stage 1 and Stage 2 complaints professionally.
Stakeholder Engagement
* Build effective relationships with internal teams, contractors, and external stakeholders.
* Communicate clearly and confidently both verbally and in writing.
Reporting & Administration
* Generate performance reports and maintain accurate records.
* Collate information on fixed penalty notices and overstays, ensuring invoicing is completed.
Required Skills & Qualifications
Essential
* Strong communication skills (verbal and written).
* Ability to manage multiple tasks and prioritise effectively.
* Competent in using IT systems and permit management tools (training provided).
Desirable
* Prior experience with permit systems or highways maintenance.
* Understanding of Stage 1/Stage 2 complaints processes.
* Public sector experience or knowledge of highways operations.
Benefits
* Competitive hourly rate.
* Opportunity to work in a dynamic public sector environment.
* Training and development opportunities in permit management systems and tools.
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