As a Senior IT Analyst, you will be offering companywide support for hardware, software, infrastructure, and all other IT related services, as well as having an involvement in managing and supporting IT projects where required. You will need to understand the needs of every part of the business and be able to provide advice, guidance, and challenges to other departments in order to support the business improvement and efficiencies.
About the Accountabilities
Provide 2nd / 3rd line systems support to other areas of the business.
Provide support for and run projects (new implementations, change requests)
Help develop systems across the business.
Identify and promote new technologies within the business.
Assist the Junior Analysts in resolving tickets where escalated.
Supporting the company ERP (Sap Business One)
Some out of hours and on call will be required.
About You
Essential
Windows Server (2012r2, 2016, 2019)
Microsoft Exchange 2016
Office 365 (Exchange, SharePoint)
Microsoft Azure
Windows 10
Minimum 3 years IT Support experience desirable
Experience using ManageEngine ServiceDesk & Endpoint Central
Knowledge with MDM applications
SAP Business One
SQL
Technical Project Management
About the Benefits
25 days annual leave plus public Bank Holidays
Annual investment of 40 hours developm...