Job Description
We are delighted to be recruiting on behalf of a dynamic and rapidly expanding retailer in the premium sports brand. Our client is an award-winning, UK-based brand with a global customer base, known for offering exclusive products.
They are now looking for a passionate and experienced Customer Success Specialist to join their dedicated team and play a key role in delivering world-class customer service. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is excited by the prospect of helping build a global brand.
About the Role
This is a senior, hands-on position ideal for someone with proven experience in high-performance customer service roles. You’ll be responsible for owning the customer journey, managing queries end-to-end, and ensuring every interaction leaves a lasting positive impression.
Key Responsibilities:
1. Responding promptly and professionally to customer queries via email, phone, and messaging platforms
2. Managing and resolving customer complaints efficiently, always aiming for a positive outcome
3. Maintaining the brand’s excellent customer satisfaction ratings
4. Building strong, lasting relationships with both new and existing customers
5. Monitoring order fulfilment and resolving delivery issues with couriers
6. ...