* Locations 15 Durham St, Rangiora, Christchurch, 7400, NZ
Job Description
MEDICAL RECEPTIONIST – DURHAM HEALTH - CHRISTCHURCH (CASUAL)
Are you ready to make a meaningful impact in healthcare while working in a dynamic and supportive environment? Tāmaki Health, New Zealand's largest independent primary healthcare group, seeks a dedicated Medical Receptionist to join our team and help us provide exceptional care to thousands of patients daily.
ABOUT US:
Durham Health Clinic is a leading provider of general practice services in Rangiora.
As a Cornerstone-accredited practice, we are dedicated to delivering exceptional care through a wide range of services, including same-day acute care and minor surgery. Our collaborative team of professionals ensures the highest standards of care in a dynamic and community-focused setting.
WORKING HOURS:
Our clinic is open Monday to Thursday from 8:00 AM to 6:00 PM, Friday from 8:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. We offer a flexible and welcoming work environment to fit around your schedule.
This role is casual, which means you’ll work on an as-needed basis. Hours and days can vary, and there are no guaranteed shifts
KEY RESPONSIBILITIES:
1. Reception
* Professionally greet and assist patients and visitors.
* Efficiently manage patient flow.
* Handle phone calls, messages, and appointments accurately.
* Provide courteous assistance and escalate inquiries when necessary.
* Keep patients informed about wait times and emergencies.
* Monitor and promptly address patient needs in the waiting room.
3. Accounting
* Accurately handle patient invoices and claims.
* Process payments and manage banking tasks.
* Complete various forms and maintain document accuracy.
4. Privacy and Security
* Maintain patient confidentiality and adhere to security protocols.
5. Comply with allhealth and safetyprocedures and protocols.
KEY SELECTION CRITERIA:
Qualifications, Skills, and Knowledge
* Post-secondary qualification (Desirable).
* Experience in medical reception or administration (Desirable).
* Customer service background, Kiwi Host or similar training (Advantageous).
* Excellent customer service, communication, and numerical skills.
* Experience with cash handling and payments.
* Experience working in fast-paced and high-demand environments.
Personal Attributes
* A positive, Bubbly, approachable attitude that is adaptable to change and works well under pressure.
* Dedicate, reliable and consistent with excellent communication and follow through.
* A high level of integrity and confidentiality.
* Ability to work as a team.
* A high attention to detail and accuracy.
* Someone committed to health equity and cultural competency and can demonstrate an understanding of Tikanga Māori, Kawa Māori, and Te Tiriti o Waitangi.
Other Requirements
* Proof of legal right to work in New Zealand (Essential).
* NZ Driver's license (Desirable).
WHY JOIN US?
* Make a meaningful impact in healthcare.
* Join a dynamic and supportive team.
* Develop your skills and grow within our organisation.
* Contribute to a diverse and inclusive workplace.
* Competitive compensation and benefits.
HOW TO APPLY:
To apply for this exciting opportunity, please send your resume and a cover letter outlining your qualifications and relevant experience.
Only individuals with working rights in New Zealand will be considered for the selection process.
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