IT Support Analyst - 1st / 3rd Line Support About the Client: Our client is a globally recognised investment management firm to support users in their Central London Head office. This is a great opportunity to join a prestigious firm with a network of offices around the world. About the Role: This role extends beyond support; it is an opportunity to delve into 3rd line and end-user computing (EUC) support, as well as spearhead process improvements, thereby contributing significantly to the client's organisational success. The IT Support Analyst will provide support on a wide range of technologies including desktops/laptops, mobile devices, applications, and elements of network and server infrastructure. The ideal candidate will have experience with: Desktop Support in a Private Equity or Professional Services Environment Microsoft technologies including Office 365, SharePoint, Teams Desktop and Laptop Devices including build, configuration and troubleshooting Mobile device Management Solutions: Intune, SCCM Active Directory - Account Management and configuration Exchange / Email - troubleshooting, archive management, antivirus support iOS mobile devices Audio Visual / Video conferencing systems support From coordinating with network engineers to providing white-glove service to senior executives, the individual will execute their duties with meticulous attention to detail and unwavering commitment to excellence. IT Support Analyst - 1st / 3rd Line Support