Position: Cluster Manager
Location: Plymouth, Ken Newcombe Funeral Directors (Covering branches within Cornwall, Plymouth, and Somerset)
Job Type: Full-Time, Permanent
Salary: £50,000 per annum
Introduction
Are you ready to lead with purpose, inspire teams to excel, and make a meaningful impact on the lives of others? If you’re a strategic leader passionate about exceptional service and driving business growth, this is the role for you.
Role Overview
As a Cluster Manager, you will hold overall accountability for the business and financial performance across multiple funeral homes in your cluster. You’ll have the opportunity to shape the future of our services, driving growth in funeral volumes, funeral plans, and memorial sales while ensuring every client experiences the highest standard of care and compassion.
Your leadership will be instrumental in developing our trusted funeral brands and fostering high-performing, collaborative teams. Together, we’ll work toward our vision of becoming the UK’s most respected, trusted, and valued end-of-life service provider.
Key Responsibilities
1. Oversee operations across multiple funeral homes, ensuring seamless, high-quality service at every level.
2. Drive growth in funeral volumes, funeral plan sales, and memorial offerings through innovative strategies and community engagement.
3. Manage costs effectively to maintain financial health while supporting business growth.
4. Ensure every client feels cared for, confident in our services, and trusting that their loved ones are treated with dignity and respect.
Our Values and Culture
We pride ourselves on working as One Team. Every colleague is committed to delivering exceptional care for our clients and maintaining the highest standards for the deceased in our care. We value and support one another, creating a culture of pride, collaboration, and excellence.
Ideal Candidate Profile
* Experience managing multiple sites with a proven track record of leading teams and brands.
* Ability to create and sustain a positive, inclusive culture where teams feel supported and motivated.
* Expertise in client-centric roles with a focus on delivering exceptional service.
* Strong skills in strategic growth, community engagement, and building relationships.
* Commercial acumen with the ability to manage costs and drive revenue.
* Organised, agile, and a natural leader capable of coaching and developing teams.
* Experience navigating regulated environments ensuring compliance.
* Hold a full UK Manual Driving License and willing to travel between sites.
Benefits
* Annual salary of up to £50,000
* Car Allowance of £4,500 per annum
* 25 Days Holiday + Bank Holidays
* BUPA Private Healthcare (Self)
* Life Assurance x2 Salary
* Access to internal development schemes
Next Steps
To apply, click the 'apply' button to submit your application. Our Talent Acquisition Team will contact you soon.
Regulatory and Inclusion Statements
As an FCA-regulated organization, we adhere to the highest standards, conducting relevant checks during recruitment. We are committed to diversity, equity, and inclusion, celebrating differences and promoting a culture of belonging.
Unsolicited agency submissions will be considered as direct applications, with no fees payable. We reserve the right to close or extend applications depending on the number received.
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