Overview
Reference
NKIT26 Salary
£30,000 - £35,000/annum Job Location
- United Kingdom -- England -- East of England -- Cambridgeshire -- Peterborough Job Type
Permanent Posted
Tuesday, May 19, 2026
Technical Support Engineer
Peterborough
£30,000 – £35,000 DOE
Full-Time | Permanent
Interaction Recruitment are proud to be working with a well-established and innovative technology-led organisation to recruit an experienced Technical Support Engineer for their expanding team in Peterborough.
The successful candidate will play a key role in supporting business-critical systems, maintaining data integrity, and delivering a high level of technical support to both internal teams and external clients.
The Role
This position goes beyond traditional IT support. You’ll be responsible for managing escalated technical issues, supporting system performance, and helping customers maximise their use of specialist applications and services.
Working closely with internal departments and external stakeholders, you’ll combine strong troubleshooting skills with excellent communication and customer management abilities.
Key Responsibilities
Technical Support & Systems Management
1. Deliver 2nd line support for software applications and business systems
2. Take ownership of escalated incidents through to resolution
3. Investigate recurring technical issues and implement preventative solutions
4. Assist with software updates, testing, and feature deployments
5. Maintain internal support documentation and knowledge resources
6. Monitor system performance and proactively identify risks
Customer & Technical Account Support
7. Act as a technical contact for key customer accounts
8. Deliver onboarding and user training sessions
9. Provide guidance on best practice system usage
10. Monitor customer engagement and support retention initiatives
11. Assist in maintaining excellent service delivery standards
12. Work collaboratively to improve the customer experience
Database & Data Support (Desirable)
13. Support SQL database maintenance and integrity
14. Write and optimise SQL queries for reporting and troubleshooting
15. Assist with data audits, backups, and validation checks
16. Investigate data discrepancies and support corrective actions
17. Support data migration and configuration changes
Skills & Experience Required
18. Minimum 3 years’ experience within IT, systems, or application support
19. Strong knowledge of Windows Server environments and networking fundamentals
20. Experience troubleshooting application and system-related issues
21. Confident communication skills with the ability to manage customer relationships professionally
22. Experience using ticketing/service management systems
23. Strong analytical and problem-solving capabilities
24. Ability to manage workload independently and prioritise effectively
Desirable Experience
25. Office 365
26. SharePoint
27. Network administration
28. SQL/database support
What’s on Offer?
29. Competitive salary of £30,000 – £35,000 DOE
30. Permanent full-time position
31. Monday to Friday working hours (09:00 – 17:15)
32. Ongoing training and development opportunities
33. Career progression within a growing organisation
34. Company laptop and mobile phone
35. Company pension scheme
36. Free on-site parking
37. 20 days holiday plus bank holidays
Additional Information
Applicants must be able to reliably commute to Peterborough or plan to relocate prior to starting.
A full UK driving licence is preferred.
INDPB