Job ID: AD52
Job title: Workshop Service Controller
Industry: Tool and Plant Hire
Location: Weston Super Mare
Job type: Full time, permanent, office based
Are you an experienced Workshop Service Controller looking for your next challenge? Join a forward-thinking, nationwide provider of cutting-edge plant hire equipment serving the construction, rail, infrastructure, and energy sectors.
Due to continued growth and exciting developments across the business, my client are now looking for a Service Coordinator to join their dedicated team. If you re passionate about problem-solving, thrive in a fast-paced environment, and want to make a tangible impact this is the opportunity for you.
About the Role
In this office-based role, you ll play a key part in keeping their fleet operating at peak performance. You ll be the first point of contact for coordinating workshop operations, ensuring plant repairs, servicing, and maintenance are handled efficiently and to a high standard.
What You ll Do
1. Act as the go-to person for all workshop service requests, including breakdowns, maintenance, and inspections.
2. Provide first-line telephone support and attempt remote resolution where possible.
3. Allocate work to fitters, maintain job logs, and ensure accurate records of repairs and stock.
4. Manage third-party repair providers including raising purchase orders and invoice approvals.
5. Ensure fitters are equipped with the right parts, tools, and information to succeed.
6. Schedule service appointments in coordination with customers and internal teams to maximise uptime.
7. Collaborate with the hire desk to manage plant availability and replacements.
8. Identify and process chargeable damage repairs.
9. Maintain up-to-date service, breakdown, and stock records.
What You ll Bring
10. Previous experience in a maintenance or service control environment.
11. Solid mechanical knowledge and a logical, problem-solving mindset.
12. Excellent organisation, time management, and multitasking skills.
13. Confident communicator with a friendly and professional telephone manner.
14. Proficiency with Microsoft Office and an eye for detail.
15. A proactive, team-focused attitude with a commitment to delivering high standards.
What You ll Get in Return
16. Competitive salary package
17. Refer-a-friend bonus scheme
18. Employee Assistance Programme and wellbeing support
19. Generous holiday allowance that grows with your service
20. Access to our discounted gift card platform, saving up to 15% at top retailers
21. Paid volunteering days for community initiatives and government-supported roles (e.g., Reservists)
22. Annual employee satisfaction survey we listen, and we act.
All applications are dealt with in the strictest of confidence.
Rhodium Consulting Ltd is a niche recruitment consultancy specialising in wholesalers, merchants and distributors within the building products sector. We strive to be the industry leader in delivering the highest calibre of candidates to our client companies, whilst enhancing the careers of our candidates.