Job Description
Job Purpose
We are currently recruiting Night Counsellors on behalf of our client, a leading health and wellbeing network. This organisation has positively impacted over 15 million lives and is renowned for its comprehensive Employee Assistance Programme (EAP). The successful candidate will join this industry-leading provider and support employers across the private, public, and non-profit sectors with 24/7 compassionate and caring services. Our client is also recognised as one of the Sunday Times 'Best Places to Work,' making this a fantastic career opportunity.
This role will be fully remote, a permenant role offering a 3 day week.
Main Duties
* Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately.* Providing an efficient and effective telephone counselling service to all callers* Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk* Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution
What you Bring to the Team
* EAP experience
* Accredited with the BACP or eligible for the accreditation process
* Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
* 12 months post qualification experience
* Registered member of the BACP or equivalent (or COP booked)
* Relevant telephone experience
* High level of computer literacy (MS Office, Word, Excel and PowerPoint)
* High level of organisational ability; ability to work to tight deadlines and targets
* Good communication and customer service skills
* Experience working withing a target driven environment
Employee Benefits:
* 25 days' holiday, plus bank holidays
* Day off on your birthday
* Cash plan for you (and your children, if any)
* Holidays increase after 2-and 5- years' service
* Contractual sick pay
* Private medical insurance after 5 years' service
* Pension Plan and Life Insurance
* Pension plan contributions increase after 5- and 7-years' service
* Holiday season bonus after 3 years' service
* Profit share scheme
* Access to Employee Assistance Programme
* Company incentives, access to discount schemes
* Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body)
* Support with revalidation and CPD
* Funding support with training and development
If you're ready to make the next step to join this global organisation apply with your cv or reach out
50357SK
INDMANS
Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.